I have been going to the same riding school for about a year now. I take weekly lessons and I am very happy with my instructor, but a recent incident has left me with a sour taste in my mouth and I'm looking for guidance as to how to go about the situation.
The Riding School I take my lessons at is 1hour and 30mins away, so I travel a pretty long way for my lessons.
I showed up the other day for my lesson and was told my instructor was not in that day, and that I would be working on some things I had learned in previous lessons. Turned out that translated to "we're going to leave you in the arena to ride yourself for the whole hour."
So, I started to ride, and had a pretty miserable time. I've been riding for about 12 months, but always under an instructor's supervision, and this horse knew he could take advantage of me. Every time I neared the arena exit, he'd swing his bum or bend toward it. It got to the point where he'd been able to back out of the arena with me on board, and one of the girls came over to help me get him back in the arena, and I was left to my own devices again. He would break out into trot all the time without me asking and was ignoring the bit when I asked for a downward transition. I was getting more and more frustrated, and I didn't want my emotions to take over so I jumped off for the remainder of my lesson 15 minutes early.
I am well aware the issues we were having that day were my fault - I've been able to ride this horse before with little to no issues.
So anyway, I jump off and un-tack, put everything away, give the horse water, brush him and pick out his feet and turn him back out into the field.
I come back to give them my payment for the lesson and I see the girl looking after the riding school taking 8 little kids down the lane on ponies. I figured they were going to the end of the lane then coming back, and the riding school was pretty much deserted while they were gone, as the other two girls helping went with her to assist with the kids.
So I want, and I wait... (I'm paying by card so I can't just leave the money and take off) and 25 minutes later they show up on ponies with all the kids in tow. She sees me there and signals that she will be two minutes. Fair enough, I thought, she has the kids to take care of. Unfortunately, though, she starts cantering around the arena on the pony and doing some jumps while her two helpers were taking care of the kids.
On top of that, they charged me just as much money as I would have paid had an instructor been there.
I have taken this as a sign that I should get out there and try a new instructor. I've only really had the one, so I'm excited to see what another instructor will be able to do for me.
Am I being unreasonable in thinking this was pretty poor service?