Barn Managers Son really po'd me.... - Page 2 - The Horse Forum
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post #11 of 23 Old 03-08-2010, 10:40 AM
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If your problem is with the kid then re-write your complaint letter to make that clear. No reason to go into a long story about things, simply state that Kid worked on Saturday and there were problems that you believe need to be addressed. The problems include:
Kid did not give Candi her full hay ration.
Kid did not remove Candi's blanket in the AM.
Kid put a bucket with a handle on the floor of Candi's stall and did not use her provided rubber feed tub.

Be sure to add something about this being out of the ordinary because the care there is normally wonderful.
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post #12 of 23 Old 03-08-2010, 10:50 AM
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If I were you, I would speak to the manager about it. I gree with WF that maybe you are overreacting a TINY bit. The feed thing is certainly worth investigating, but the blanket thing? I would think about letting that go and dealing with the bigger issue. If This guy only works once in a blue moon, is it worth the manager (whom you say you like) potentially getting into trouble with the owner? Maybe follow a sort of chain of command and speak with the manager who will deal with her son. If it happens again, maybe think about going to the owner.
Things happen at a barn, and your regular manager was on a day off for whtever reason - heck, maybe she just needed a well-deserved rest. If she catches heck for something her fill-in did, she may feel like she can NEVER take time for herself without things falling apart. JMO, speaking as a farm manager who CAN"T take a day off...
I DO hope things can be worked out amicably for you, and everyone else involved.

~Lindsay~ Mom of 2, wife to the goldsmith, doula and childbirth educator in training, life-long horse dork
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post #13 of 23 Old 03-08-2010, 11:01 AM
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Understandable..But this isn't his job, he probably was only doing it as a favor. Maybe you should talk to him before assuming that he was just lazy?

Maybe I am biased, but I know first hand how hard it is to work at a barn. I don't know how many horses you have but at mine we have 20+ and I have to pick all the stalls, give new bedding, feed & water them, turn them all out, sweep the lonngg hallway, and work with a few horses. Sometimes it's hard to pay attention to every little detail. I bet it was especially hard for him because he doesn't work there everyday and he doesn't know the horses and he doesn't know what the owners want.

I was once yelled at by a boarder because her horse was on stall rest and I picked out the horses stall, while picking I tied the horse up in the stall because she was always so nervous and was always swinging her back end towards me. Anyway, long story short I untied the horse and I left to go work on the other stalls, but guess what? I left the horse's halter on. I got an ass chewing and all I wanted to say to her was, "lady you have NO idea. You should wake your a!s up at 5:30 until 3:30 everyday. Then once you do that you should come back and yell at me. Step into my shoes." But of course I couldn't because the boarder is always right so I batted my eye lashes and told her, "I'm so sorry it will never happen again." It never did happen again, because I learned. Sometimes that's all it takes, is to just get yelled at.

I always try to get all the stalls and things done before any of the owners get out of work and come, lord knows one of them will come and something won't be right or perfect enough. But when you're trying to get all the things done for the BO sometimes you don't have time to take and stare at every chart on the stall door. I know the first couple weeks it was so hard, now I have every horse down and I know what they need/don't need. But for a guy who doesn't work there regularly it's not going to be perfect.

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post #14 of 23 Old 03-08-2010, 11:21 AM Thread Starter
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I do hear what your all saying. I think I am just going to voice my thoughts to the owner when she returns from her horse show. This is a very very large barn. There are several employee's there. This guy has lived there on the property for 10 + years so it isn't like he does not know what th routine is.

I am not sending the letter.
I do think the blanket and bucket where lesser issues and the reason for bringing them up to begin with were to show how he basically just didn't care.

No other employee there would ever ever ever do this nor handle anything in this fashion.

I will speak to the owner my self in person. I do not want to bring it up to his mom because I feel it will casue and issue and she will feel defensive of her son which is totally understandable.

There is well over 30 horses at this facility and room for over 70.

Please do not make this sound as if i dont know anything about doing Barn jobs! At one point I had a shared business feeding and riding horses. I have also been told by the Barn Owner herself that if the need arise she would be asking me to work there.

They have a pretty good routine there and he totally just did a 1/2 a** job and not just with my animal but with other things as well.

Without knowing this guy I guess it could very well come across as tho I am not giving him a break here. But....he has already had many breaks! The fact he even was allowed to work that day is beyond me!

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post #15 of 23 Old 03-08-2010, 11:47 AM
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I too have worked at a barn, and I have been chewed out by boarders who felt I didn't follow the correct procedure with their horses. Those times it was just my ignorance of not knowing what the boarders wanted. I would apologize and not make the same mistake again.

The kid clearly knew the routine. The fact he sought her out to tell her he wasn't giving her horse the hay, and would not listen to her shows a complete disrespect. The customer is always right, and if he felt there was a real problem with giving the horse hay, he should have had the BM confront her, he had no authority to do so. Leaving the bucket in the stall is dangerous, lazy, and shows a lack of concern or care.

The barn manager may be stressed, may be overworked, but it is her job to keep the clients happy. The OP pays what is most likely a considerable sum for the service at the barn. The BM's son should not be employed if he doesn't do a good job, regardless of his family connections.

I think you should complain. I don't know about a letter, but it should be known that the boarders are not happy with the kid taking care of their horses. If no one complains, he's likely to do it again.
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post #16 of 23 Old 03-08-2010, 12:26 PM
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I'm with HP.

As a boarder, if I pay you, the BO/BM, to provide care for my horse that has been written out and then signed by myself and the managing parties, and then it is not done, its my right and obligation to be fussy and point the errors out every single time an error is made. I have worked at a barn previously, for three years, doing everything from mucking to morning feed to turning in and out horses. Its not that hard to take off a blanket or dump a bucket, especially when you're being paid to do it. Regardless of whether or not this guy was working his first day ever or his 500th day at the barn, the people who hired him and why sign his paychecks should keep him to the same standard as the rest of their employees. I would send the letter. Maybe re-write it to sound a little more casual in a "just letting you know" kind of way, but I would send it. That way, there is written documentation somewhere that at least once, he made a mistake and you brought it to these peoples attention.

If, as a boarder, I wanted to have to come in and clean up after a barns employees, regular or not, I'd save myself the monthly expense and keep the horse in my backyard.
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post #17 of 23 Old 03-08-2010, 12:53 PM Thread Starter
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Thanks all
I spoke with the Barn owner a few minutes ago.
I explained about the feed thing and she told me the BM's son for sure was not in a position to make that decision. What he should have done was said nothing to me and just told the BM when she returned so that my horses intake could be observed. The owner told me that he has a problem with communication and should actually be considerate about things. She also made mention that "he has lived here almost his entire life and most certainly knows the routine and how to handle such things"
She wan't to shocked by it all. She also told me that the assistant was scheduled to work and somehow she ended up not working so ....last resort he ended up working. Thus this explains his irritaion for even having to move his lazy butt that day. Sorry but it is thr truth about him.

The owner asked me how things are usually done with Candi's feed and grain. And then commented that yes he didn't follow the "care plan" which is clearly outlined on a feed chart!
She also told me he probly wont be filling in anytime soon.
We agreed that we can monitor to see if Candi does actually eat all of her food. She also said if persay a horse does have a lot of leftovers the staff may not throw in the entire ration. But she said to just cut out 2 flakes s inappropriate. He had no right to make the decision.
We decided that it very well could be a good idea to let things just fizzle and see if someone says anything about it. She just got home yesterday and will be out to the farm tomorrow. I agreed that it may be better off to not say anything to dudes mom. But she also mentioned she is very glad that I brough it to her attention because she needs to know these things.

So there you have it. I was right on about a lot. I feel it will all come out in the wash ....
Hopefully the BM wont have an issue if it is brought to her attention for whatever reason.
I have my written account of things and the owner knows who was present when I was approached.

I do agree with you all there are those folks who can literally be a pian in the you know where when they are the boarder, but for the most part we don't have any of those at our facility....

Last edited by HalfPass; 03-08-2010 at 12:55 PM.
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post #18 of 23 Old 03-08-2010, 01:10 PM
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Originally Posted by HalfPass View Post
The owner is currently out of town at a horse show and will not return until later on next week.
Originally Posted by HalfPass View Post
She just got home yesterday and will be out to the farm tomorrow.
So, the barn owner came home early?
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post #19 of 23 Old 03-08-2010, 01:18 PM
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I'm glad it worked out.

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post #20 of 23 Old 03-08-2010, 01:19 PM Thread Starter
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All I know is the assistant told me she wouldn't be back til later this week I called her cell number and she said she was at home and had returned last night. The horses and one of the barns trainers are still at Thermal. The barn owner will be at the barn tues and wed. The going back to the the show (about 8 hours aways) to bring the horses home.
I fully expected her to be at the show when I called.

Thanks WF...we must of posted at the same time.
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