Boarder Vent

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Boarder Vent

This is a discussion on Boarder Vent within the Barn Maintenance forums, part of the Barns, Boarding, and Farms category

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        12-21-2008, 07:03 PM
    Boarder Vent

    Ok. I'm probably over -reacting because my son is sick and I've been up since 3:30 this morning... but I just have to vent a little about one of my boarders.

    She is from Calgary (and I'm in TX) so it could be a difference in culture.. but she finally arrives today and nicely "gripes". She's like I brought her in and gave her hay (which is in my rules.. please don't give horses extra hay its expensive and they get plenty.. and her horse typically is wasteful of hay anyways.) and says "I just feel so bad for her she looks sooo skinny. Oh and all the water is frozen."

    First of all, your horse came here skinny and your horse has only been here 2 1/2 weeks. You can't expect me to work miracles. I feed expensive feed, and for skinnier horses I go the extra mile and feed them with feed bags. Secondly, it's 20 degrees outside and the wind is blowing 40 miles an hour so yes, buckets and troughs will be icy. We break the ice twice a day when we feed, and their stall buckets get dumped if there is any ice.

    I sent out an email letting everyone know my policy on watering because I don't want them to freak out... I don't use auto waterers in my pastures (my horses rip them out) and you will frequently see low water in the troughs because I don't like to dump out full troughs and get the pastures all muddy and slippery. I spray them out and scrub them when they get low (not empty!) and refill them which is every 4 days or so which means horses have CLEAN water. During those 4 days, I have a net and swift through water. Buckets are the same way.. but if they are dirty I will usually dump and spray them out anyway.

    For this particular boarder, I took a $100 deposit and held her stall for a month and a half!! I waited up and then ended up waking up at 2 am to recieve her horse from the shipper, take off her shipping gear and get her settled (at no charge even though I have a 9 month old and it was very inconvenient!) Her horse ran me over so I've worked with her horse pretty much every day and now she is very well behaved and will back everywhere with the slightest wiggle of the rope FOR FREE.

    The reason I charge $275 is because of the incovenience of constant construction.. We are ever improving our facilities but all horses still receive a very high standard of care and horse safe facilities. YES her horse is in the smaller paddock with another gelding (and they get extra hay) but its only temporary because we are re-doing a section of fence and we don't want her horse to get hurt.

    Ok I'm done venting.. I should really charge more if I'm going to put up with this BS.
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        12-21-2008, 11:45 PM
    You're charging her $275 for stall board?? And she's griping?? My stable charges $400 for stall and $150 for pasture boarding. You have every right to be upset with her. If these rules are posted in your policy and I assume she signed a contract with you before boarding saying to follow these rules then she needs to respect you enough to do it.
        12-22-2008, 01:43 AM
    You sound like me a few years ago. Some of my boarders expected me to do everything for them and no matter what they always had something to gripe about. Now I am very particular about who I accept to stay with us. One of the things that has helped me is that I always take a new horse and owner on a 2 week trial period. I ask them not to give notice at their current facility until we can make sure this is a good match for their horse. Well, the "secret" truth is I am not looking for a match with the horse as I never have problems with any of the animals. It is the horses owner I am really trying out. This sounds kind of harsh but I evaluate them during the 2 weeks and it really boils down to how they take care of their horse, their overall horse skills and common sense, how they respect our facilities and their interactive and communcation skills with the other horses, owners and my husband and myself. I don't accept "unders 21's" or "newbies" or owners looking to "save a buck". I hate BS and this system helps me weed out those "special" and high maintenance people who can make your life miserable. My boarders love this system and also talk with me too because they like the great environment we have all worked hard to create for each other and our beloved equine friends.
    Sounds like it might not be a good match for you. Is the contract signed yet?
    A boarder who is not right will only cost you time, money, resentment and unhappiness in the long run.
    I suppose as I have gotten older I really like the fact that I am more comfortable with my "tell it like I see it" way of doing things and my ability to say NO.
    Good luck.
        12-22-2008, 02:38 PM
    I will definitely be more selective next time... it seems like some boarder's don't care enough (aka my boarder who books a last minute vacation to orlando instead of getting her horse's crappy feet done) and some care too much about the dumbest stuff.

    Just as I was walking out the door to do morning chores and I see the canadian lady driving off. I didn't think anything of it.. I go to start feeding horses and luckily I looked in her horse's stall and noticed a water bucket sitting on the ground. I decided to go in and pick it up when I noticed that there was a feed mush in this bucket and a ton of hay in there.

    I go in immediately and call her to ask her what she fed her horse. She said she fed her 3 lbs of strategy (she usually gets 1.8 lbs per feeding) with some oil, apples and treats!! Is she ******ed? If I didn't look in her horses stall she would've got fed again and her horse could've colicked or foundered.
        12-22-2008, 04:03 PM
    Wow 275 for inside stalls you reaLLY don't charge enough for that bs . Where I live the going rate for stalls is 425-625 depending on the barn . Though I am a boarder I don't like people who over react over the smallest things that the stable owner is already doing their best to manage . I m very lucky to have one those kind stable owners who KEEPS
        12-22-2008, 04:03 PM
    A close eye on my old guy (hes 26 years old) and my hard to keep barrel horse good luck with you griping boarder
        12-24-2008, 01:15 PM
    I wouldn't say it's a difference culture. I live and board in the Calgary area and I can tell you that if she was boarding around here and started doing stuff like that she would be asked to leave if she couldn't follow the rules.

    Have you sat down with her at all and gone over the rules in detail? Have you discussed the horses feed schedule and explained why the horse is being fed the way she is? Has she signed a boarding contract with you? Personally I would sit down with her and go over some things and let her ask as many questions as she likes. After that I would advise her that it's a 3 strikes policy. She gets 1 verbal warning and 2 written. After that she will be asked to leave. Of course that is just my opinion but that is how I have delt with boarders in the past and I have found it to be fair and it works.

    Best of luck!
        12-24-2008, 07:17 PM
    I convinced her to switch feeds instead of feeding wheat bran and applesauce. So far things are better... hopefully it will work out because she seems nice other wise..
        12-25-2008, 08:05 PM
    Everyone charges what they feel is fair around the country personally I wouldn't board any place where my horses don't have hay 24/7 grain I'm not into unless they actually need it.
        12-26-2008, 12:45 PM
    Well here.... hay is expensive at $7 for a good coastal bale. Depending on the size of the round bale, they run from $45 - $95.. that's a lot of money for them to waste.

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