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Desperately need some insight!

This is a discussion on Desperately need some insight! within the Barn Maintenance forums, part of the Barns, Boarding, and Farms category

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        11-06-2011, 09:06 AM
      #11
    Green Broke
    I think email is a valid form of communication.

    Times have changed, its not 20 or 30 years ago where people didn't have access to the internet. If a business chooses to advertise an email contact then I think it is perfectly reasonable for any correspondence to be delivered through there. In fact, I prefer email to phone calls or face to face communication, because with those you have no "paper trail" that you can rely on later. By sending and receiving emails you can use the proof to clear up misunderstandings later on.

    In my experience, most correspondence between an employer and myself was made over email. Job applications, pay receipts, requests to work different days. When I did give my notice to leave they said that's fine but to send an email with the information. Most aspects of my life is addressed by email communication; applications to university, my housing application, contract and acceptance was all by email. Any communication with my university is preferably by email, you call up or go in and they ask you to email instead, and this is a pretty standard occurrence in the modern world, it's basically instant post. A business is not obligated to use email, but if they don't want they should not display it on a public website.

    Although, I always like to add at the end of emails "please reply to confirm this" or something like that, and if I don't get a reply I will call to follow up, and at the end of the phone conversation I ask the to confirm the conversation with a response to the email or something.

    Saying all this, it does not sound that you had a formal employment anyway. You were just helping out with horses in return for a discount, without a contract or anything. It's good that you gave notice, but I don't think the owner should act like she has been.
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        11-06-2011, 09:15 AM
      #12
    Banned
    Saskia posted most of what I wanted to say.

    Often, in my corporate working life, I greatly prefer email to either phone or face to face because then I have a record I can refer to later.

    Also, back in my professional horse days, though I had boarding contracts, lease contracts and training contracts, I did not have contracts for the kind of arrangement the OP is describing.

    I don't really know what the OP's riding level is, but sounds like she was trusted to bring a prospect along, as well as provide services for the privelege. Sounds like a sweet deal for the BO to me.

    If I were going to fault the OP for anything or suggest a way she could have done it differently, following up in a couple of days after sending the email would have been a good idea, as well as the "Please confirm..." language that someone else suggested. It also would have been a good idea to let the BM know separately.

    So, to the OP - I think you mostly behaved professionally and well in this situation, and that the BO is a bit of a jerk. I would just the lesson from this experience and move on happily.
         
        11-06-2011, 11:04 AM
      #13
    Yearling
    I think an email was fine in this situation...I'm an email/texting type of person...but, I do think you waited a little too long to check in with her to be sure she received it. After 48 hours if someone doesnt respond to an email, a phone call is warranted.
         
        11-06-2011, 11:53 AM
      #14
    Yearling
    Maybe this is a generation thing, although I am still a few years shy of 40. Maybe if you had already had a steady email correspondence with this person, which you did not.
    But nothing burns me worse when someone fails to produce or show up, and says "Oh, didnt you get my email/text?"
    In this situation, it obviously didn't work, and I think the onus falls back on the OP. In the very least she should have made a follow up call within 24 hrs.
    I guarantee you that if you simply send an email to your vet to cancel an appt, you don't hear back from them, and they show up, you are paying for that farm call.
         
        11-06-2011, 12:08 PM
      #15
    Trained
    I think both have to bear a little of the burden. I agree with everyone who says, follow up within 24-48 hrs of an email if no response. If the BO has the e-mail posted on the website that's a vaild e-mail address to send your notice to and she really shouldn't be acting like such a >>>>>. Anyhow, I don't see where you owe her a thing, you were actually 'paying' for the privilege of riding the horse by feeding and picking. If you aren't riding then you don't need to 'pay' by providing service so she needs to pick and feed herself and hopefully she'll find someone else to do it for her soon.

    Gotta add this though. I am a barn owner, I board horses and exercise them if agreed with their owner. Picking and riding isn't a 'carreer' for a college minded kid and while I have a college aged kid working for me, I certainly don't expect her to not go to college because it will inconvenience me. She feeds, picks and works some horses for me and I pay her for the privilege of not having to do it myself. I have encouraged her to look for other jobs that pay more and have benefits when she's able to work full time, I certainly don't expect her to stay here if she gets a chance at something better. Two weeks notice is nice but if she got a good job that needed her immediately, POOF I would send her right along. So I really think the BO is being an unreasonable b....anyhow.
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        11-06-2011, 12:08 PM
      #16
    Foal
    Quote:
    Originally Posted by Skipsfirstspike    
    I guarantee you that if you simply send an email to your vet to cancel an appt, you don't hear back from them, and they show up, you are paying for that farm call.
    I feel that if you are a professional and you are using email for your clients, as well as other forms of communication, you have a responsibility to check your email every day. If that's yhow you told clients they could reach you, you better had be available.
         
        11-06-2011, 12:17 PM
      #17
    Banned
    Agree with Dreamcatcher on a couple of points, particularly what reasonable person expects a student to be a permanent employee.

    Skip, it's not a generational thing, it's a personal preference thing. I am 53 years old, and I *greatly* prefer email. Folks who work with me or know me know I'm much more likely to respond to an email than a voicemail.

    However, *publishing* an email address on a website and then admitting you don't both monitoring it is first of all, very bad marketing (!) and guaranteed to produce miscommunication.
         
        11-06-2011, 05:13 PM
      #18
    Weanling
    I am 31 yrs old. I asked a friend who is about 10 years younger. He thinks giving notice by email would be fine but then it'd be important to follow up as other posters have said because emails do get lost(or auto sent to spam folders sometimes). I don't think the BO is acting appropriately but the OP should've made sure the email was received.
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        11-06-2011, 05:43 PM
      #19
    Foal
    You have a horse and are boarding at another barn??? You have time to ride your horse & this other horse at the other barn & do stable work there??? Why not help out at your boarding barn and receive a reduced rate there? If the other horse is a "foster" then she should pay you to ride it and keep it exercised and in good shape!! LOL
         

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