Hubby and I were discussing our price increases when we get the new indoor up and the subject of the farrier arose.
For the last 2 years we've included farrier trimming in our board.When we started out with 10 boarders I didn't include it and then everyone some how decided to use one guy. Before long, everyone was asking to get in on the visit and I would be paying up front for them anyway and chasing checks so I decided to bump up board and just include it.
For a while people who wanted to use their own farrier got a discount, but then it created more billing issues and still some check chasing. So currently it is included but if you want to use a different farrier its at an additional cost to them and there is also a hold fee if they need me to hold their horse.
We choose to include a farrier service in our boarding fee for several reasons. Sometimes it’s hard to schedule a farrier when you work 9-5 Monday- Friday. We try to take care of your horses as we would our own and poorly kept feet look bad on the business. It also cuts down on farriers blocking entrances and wash racks. By including a farrier service we can get horses trimmed and shod while owners are at work so when they get off and come to the barn they can simply enjoy their horse! Not to mention, I think the farrier keeps his rates lower for us because I give him a lot of business which helps with my own horses.
My husband, however, thinks we should discontinue including it because that's less $$$ to account for and he thinks that a lot of people only see the higher price but don't know we include that or don't understand since we are the ONLY barn that does it.
So what are your thoughts and opinions on this from a boarder point of view?