The only people the answer to this question matters to is your boarders. Ask them.
Originally Posted by JustDressageIt View Post
Stop including it and get farriers to bill clients directly.
If your farrier is willing to do this, I would say go this route. I know some farriers are willing to bill, others are not.
If say, you charge $400 and that includes hay, grain, stall cleaning, blankets, farrier work, routine worming and occasional grooming but joes pony shack down the road charges $250 for pasture board in barbed wire fencing....lots of people will find a reason to like joe, simply for the price. Not realizing that you get what you pay for.
I totally understand what you are saying. I think most boarders can totally see the difference between the two situations. The people who can not, and go only on price, not price vs. what is offered are not the type of boarder most people want anyway.
You could try an 'ala carte' boarding. Base board being X amount of dollars and tack on additional expenses that most boarders want.
The nickle and dime approach can be a real turn off for people too.
There really are just three types of boarders.
1. The cheap people who will just go to Joe's pony shack (love that name, Cori). Who do not consider what they are getting vs. the money they are paying.
2. Those that would rather just know what their bill is every month, period. $400 no matter what. Blankets are included, turn out is included, holding is included, etc (if offered, obviously). Here is my check, thank you very much. (I will say I have not ever encountered a barn that this option included the farrier though.)
3. Those that want to pay for exactly what they are having done. They hate it that they pay the same as Dobbin's owner when Dobbin gets four flakes of hay and Star only gets three flakes of hay and Dobbin needs a blanket when it rains, so not fair that it costs the same. They want to pay for what they use and Dobbin's owner to pay extra for the extra services they are using.
You can not make all the groups happy at the same barn.
I like the theory that you tell people the farrier is coming on this day, if you want Dobbin's feet done please leave me a check for the farrier if you can not be here. Holding fee is either worked into the board if you are going flat rate or added to bill if you are going with the bill by the item theory.
People who do not want to use that time can schedule their own. And yes, a farrier is in the way. Either find a place that a farrier can work that is not a big issue or smile and swallow hard and accept that people are in the way sometimes.
ETA - If you have a problem getting people to leave checks for their horses and then calling you telling you that 'Dobbin just has to be done today, please can you pay for it', you can add a fee for that too if you are going with the ala carte method.