I would listen to wishes, not to say I would grant them. If the boarders wanted something done, and most boarders agreed on it, then ok. If I had to raise prices to do it and they agreed, then ok. Otherwise, I'm not a genie.
Mls, do you have any suggestions for rules? Something coming from a BOs point of view on how to make it all a bit easier to manage?
You will not be able to please every one. Things will evolve and change as the business gets older and then some rules make change. We've had to add some and we have some removed in the last 15 years. Most are 'duh' but you would be surprised if it's not in writing, people 'assume'.
We have rules about barn hours, helmets for under 18, cleaning up, feeding, no using another persons horse or tack without permission, visitors, stallions, payment, etc.