About a month ago, I had a lady come visit my facility and put a deposit down to hold 2 boarding spots. I always ask where they are coming from and why they are moving. Some people answer, some don't but I'd like to know.
I send out an email newsletter every month with what's going on at the barn.. construction, rule changes, cool tid-bits of information.. when the shows are..how people did.. and I also introduce new boarders.
For Septembers newsletter.. I welcomed this lady and her 2 horses and said "Susie will be joining us from XOX Stables in October, but with the way things are going at XOX it may be sooner." I look back at this and regret it but it was meant to imply that no place is perfect. In that same newsletter I was also giving boarders notice that we are increasing our rates $25 (because we are adding new amenities). I also took away the farrier credit if people used their own farrier. (I included farrier in board, or gave a $15 a month discount if they used their own but it was becoming a pain so I just took the discount a away). A small group of boarders were a little POed that they have to pay for their own farrier heaven forbid. I'm the only barn in the area that includes it! But that's a different gripe...
To the point!! The reason the lady left the other barn was because the barn owners were running everyone off, and their boarders were leaving in droves. My new boarder explained that when other boarders gave their notice at XOX Stable, the barn owners would make their lives hell and run them off. XOX was having the vet out to do their whole farm's vaccinations but told my new boarder that she wasn't going to allow the vet to vaccinate her two horses. When my new boarder confronted her.. the barn owner showed her a print out of MY newsletter. Apparently someone at MY barn forwarded MY newsletter the the barn owner at XOX and the barn owner at XOX refused to take care of their horses and wouldn't tell my new boarder who sent the email.
My new boarder's friend found out which one of my boarders forwarded the email and I'm not happy that they would stir the pot like that! They cost my new boarder (who is the nicest lady!) $1300 in board for the month of September! The boarder to stirred the pot, I hardly know and have never pissed off these people... in fact, they paid a deposit to hold their boarding spot and didn't come for 6 months and I still let them in!
I want to say something soooo bad but don't know if I should. I'm not really mad, but just ashamed of them. I'm not looking to start a fight or piss people off but I hate people getting away with that sort of thing!