I do post a lot about my boarders... as I've said in my previous posts that I come from a training background and I've only been a barn owner for 2 years so I frequently want other peoples opinions on how to handle certain situations. I do no however, talk about boarders or even other barn owners behind their backs. I might ask here first, but I always go to them myself and address the situation. Not to mention, if I talk about someone good or bad, I have no problem saying it to their face. When I was full I have sent people to XOX not knowing much about their facility. If someone ask me about another facility or person I will give my honest opinion which usually includes something good and something bad.
With my newsletters, I do like to introduce people and other boarders have said they like it as well.. But I guess you can't please everyone. I don't always include the other barns but I don't usually say whether or no it's good or bad circumstances. I have one boarder who came from a multi-million dollar state of the art facility to my place and introduced her as such in a light hearted manner. I jokingly asked her why she would want to come to my dump for? So I'm not above admitting what my facilities strengths and weaknesses are.