I have a boarder who pasture boards two horses at my facility. The lady seemed nice and the shipper who hauled her horses down said the previous BO said she was nice but flaky.. sooo ok. The shipper pulls out her stuff in card board boxes and junk is leaking everywhere so when she got there we put her saddle the tack room and her stuff in the lean-to next to where we keep our hay. I didn't want her stuff leaking all over my floor and she said she would get a tack box so we left it at that.
A week or so after her horses arrived, we were mowing our 52 acre pasture that her horses are in and the tractor bust a tire and then my husbands grandmother dies and we have to go out of town. Here in Texas, it's been raining more than usual so we can hardly mow it fast enough anyway, but sensitive horses will break out in hives from the long grasses. I expected this especially from her horses being from another part of the country. We keep powdered Dex on hand at all times and it goes away.
She calls me on the day of funeral (I will be back in two days) and requests that her horses be moved to the front full-care board paddocks. I tell her politely that we will mow as soon as we get back, and I promise the hives will go away. Until then, we can give them some dex to make them more comfortable. She doesn't want to give them dex because it "compromises their immune system!". I tell her that I can't move them because I'm out of town and so is my assistant and other than a few boarders and my dad doing basic chores no one is there that is equipped to deal with an injury if the horses fight especially her Draft! I'm not comfortable introducing new horses while I'm not there. It wasn't an emergency so no.. her horses will have to stay put until I got back.
My flight got in at 2 am.. I woke up at 7:30 am to welcome another new horse and one of the boarder horses decided to go nuts and get tangled in the fence trying to fight with the new boarder which is exactly why I waited till I got home. After that horse was doctored, we started mowing and kept mowing till 3 the following morning and then another day after that. Just as I told her, her horse looked much better with in a day. I sent her text messages and called her to let her know that her horses were looking great and everything is mowed and I was also going to ask her about her when she was moving her junk into the tack room.
I hear nothing from her at all for 2 or 3 weeks... In fact I had only seen her twice since her horses have been out at my place for the last two months. Her board was 2 weeks late and she FINALLY txts me asking how much she owes me.. I told her I mailed out an invoice. When she receives the invoice she calls and starts screaming at me because she incurred a 10% late fee which for two horses was almost $50. She said the last email she received from me was my monthly newsletter (which I send out the last week of every month and let people know whats going on and which people will receive emailed invoices because they've incurred extra charges). I sent her that email which she claims she never received. She said she never received a copy of the boarding agreement after she signed it as well as her coggins papers back. She said she shouldn't have to pay a late fee because of those things and having to wait for the tack room space.
I told her on the phone that normally I would cut first time offenders a break but that since she didn't return any of my phone calls, emails or txts that I wasn't going to do her any favors. I then sent her an email and said I would share some of the responsibility with her, and only charge her a $25 late fee because although she didn't receive her coggins and copy of the boarding agreement she signed and her stuff has sat in the lean-to (because I havn't seen her! I tried sticking it with her stuff and it sat there for a week so I brought it back to the office and she didn't request to have it mailed to her. Not to mention do boarder's expect barn owners to move-in their junk now too?) I did explain to her how everything works on top of everything written in the boarding agreement and that all my contracts and barn rules and pricing was available on my website.
She still has not paid me the $700 something she owes me. I received an email boarding inquiry from NewHorse.com that was from her!! Apparently she forgot to un-click my barn before she sent out the request.
I'm thinking that I should send out an email to all the barns on her list letting other barn owners know what they would be getting their selves into because I would want someone to do the same for me. What do you guys think? Any repercussions I'm not seeing?