What to charge for walking colicky horse? - Page 5 - The Horse Forum
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post #41 of 153 Old 10-25-2011, 03:43 PM
Green Broke
 
Join Date: Mar 2010
Location: Alabama,USA
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I would not charge.

My horse ran through a fence last month. She broke a board, was given pain killers, had the vet look her over(he was already at the barn), she was put on antibiotics, and was on stall rest for a night(We use pasture board).
I was not charged for anything.

Should I have been? Yes. I offered to pay, but they wouldn't accept.
To them, it was an accident that no one could have prevented(a donkey spooked her while she was in the feeding pen.)


I love my barn dearly.
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post #42 of 153 Old 10-25-2011, 04:25 PM Thread Starter
Yearling
 
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Location: North Texas
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Nickle and Diming Boarders - My facility offers the best value in our area. I moved things to an a la cart method so that easy keeping horses paid less and hard keepers paid more because that's what is the most fair. However, for the high maintenance horses, I'm still one of the cheaper facilities in the area. This is a business.. I have to make money to feed my family. My barn is full, and the only complaint I have right now is that my indoor isn't finished yet.

Saving boarders money -If you think I nickle and dime that's fine..but I'm the only facility out of hundreds in my area that offers awesome savings options. #1 feed coupons. I've had boarders save $10-$100 off their board last month because I accept feed coupons. I save on feed and I pass the savings onto them.
#2 Referrals- I give boarders $100 off their board and a friend $100 they refer that boards with me. I also give $25 credits for referring lesson students.
#3 Lesson Horse Program - I give $5 off their board for every lesson their horse is used in. Its completely voluntary and they know that our lesson horses are taken care of extremely well.
#4 Points - Boarders and Students can sign up for odd jobs around the barn to earn points towards lessons or $ off their board. odd jobs consist of grooming, oiling tack, painting fences/jumps, picking up odd rocks in the pasture, lunging school horses ect... Not only to boarders save money it keeps my facility and horses at it's best.

******ed Boarders- They exist. Am I not supposed to say that? Luckily I don't have any right now but I certainly have in the past.

Online forum posts - I don't post anything I wouldn't want anyone else to see.. I don't mind if my boarders read this. How do I improve my business if I don't ask? Not to mention who are you going to flame if I'm not here? Gotta keep things interesting around here! ;o) I love a good debate. I'm always fascinated by the different responses I get especially from forum to forum.

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post #43 of 153 Old 10-25-2011, 04:48 PM
Weanling
 
Join Date: Sep 2011
Location: Texas
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I, also wouldn't charge. There are a lot of things I do for poeple's horses, just out of the goodness of my heart. Saving a horse is better than making $40 dollars. Saving the horse is my forty dollars. hehe :)
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post #44 of 153 Old 10-25-2011, 04:55 PM
Weanling
 
Join Date: May 2011
Location: Edmonton, Alberta, Canada
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If I was you, I wouldn't charge. Sometimes, it happens that horses colic when the owner isn't around. I know time is money, but sometimes... courtesy is more valuable. The fact that you spent an hour working with this horse will resonate with the owner and the good karma could be returned by way of new boarders or lesson students. You might have lost $40 on this horse, but you could make hundreds of dollars due to positive referrals from your boarder.

If I was in the situation of your boarder, I would be completely grateful that you took the time to walk my horse and keep her from doing further damage. Even if you didn't charge, I would feel obligated to help out and repay the favor. Maybe it's just me, but I'd be in that barn mucking stalls, measuring feed, haying horses... anything I could do to make your life easier because you helped save my horse.

A business is a business, but when you get down to it, people are the center of your business. Without them, you wouldn't have a business. You need to retain that customer loyalty, or it won't matter that your services are among the lowest - people do not like being nickle-and-dimed at every turn.
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post #45 of 153 Old 10-25-2011, 05:03 PM
mls
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Quote:
Originally Posted by starlinestables View Post
Just curious, in case of future colic: If a horse colics at 3 pm, and an owner doesn't get off til 5pm and says she'll be there after work. Do you think they should be charged?
I am fortunate that all of my boarders would leave work to come out.

I would not charge for an acute situation. Chronic stall rest that needed to be handed walked daily, etc - then there would be charges.
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post #46 of 153 Old 10-25-2011, 05:04 PM
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I cannot believe you only pay $5 to use someone else's horse in a lesson.
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post #47 of 153 Old 10-25-2011, 05:10 PM Thread Starter
Yearling
 
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Location: North Texas
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When all my stalls are done and full, I will make $16 a head off of boarding. I do it because #1 the love of horses and #2 I will make substantially more in 5 years when most of my start up costs are gone. I'm 25 and have $11,000 + in barn bills... a MONTH and that's with building everything ourselves.

Each month I probably spend a absolute minimum of an hour a month. That's on the easy keepers that never have anything wrong with them. On farrier days, I hike across 60 acres to catch and hold for the farrier.. I will typically groom them/flyspray while they are being done. God only knows how much time I spend emailing and talking to boarders about questions or concerns they may have. I'm constantly inspecting suspicious bumps, scratches, poo.. you name it.. for free because i do consider most of that to be my job. Again for a $16 profit.

Holy cow I'm rolling in the money aren't I! Each month I take all those nickles and dimes.. pour them on my bed and roll in it because I'm soooo in it for the money! lol ;oP

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post #48 of 153 Old 10-25-2011, 05:13 PM
mls
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Quote:
Originally Posted by starlinestables View Post
Each month I probably spend a absolute minimum of an hour a month. That's on the easy keepers that never have anything wrong with them. On farrier days, I hike across 60 acres to catch and hold for the farrier.. I will typically groom them/flyspray while they are being done. God only knows how much time I spend emailing and talking to boarders about questions or concerns they may have. I'm constantly inspecting suspicious bumps, scratches, poo.. you name it.. for free because i do consider most of that to be my job.
Your choice. Complaining isn't going to make it any easier.
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post #49 of 153 Old 10-25-2011, 05:16 PM Thread Starter
Yearling
 
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They get $5 and their horse taken care of and handled otherwise the only human interaction some of them would get is feeding every day and the farrier every 6 weeks. We groom them, goop up scratch marks, fly spray, bath them, clip them if needed. Students bring them treats...braid they're manes and tails. They also get tuned up by me. Not to mention they get to add lesson horse to their resume if they ever need to be sold.
Quote:
Originally Posted by bubba13 View Post
I cannot believe you only pay $5 to use someone else's horse in a lesson.

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post #50 of 153 Old 10-25-2011, 05:20 PM
mls
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Quote:
Originally Posted by bubba13 View Post
I cannot believe you only pay $5 to use someone else's horse in a lesson.
Well - I don't pay my boarders anything to use their horses as lesson horses. But then they don't have to pay me for the teaching, training, grooming, etc their horse gets as a result of using the horse.
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