Have you ever fired a client?
 
 

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Have you ever fired a client?

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    09-17-2013, 06:08 PM
  #1
Weanling
Have you ever fired a client?

So I have having a tough time on how to determine how to "fire" a client in a professional manner, is it wrong? Is it right? Help?

I have been coaching this client all summer, whom is a teenager and extremely rude to myself and another client that participates in group lessons with each other. The parents don't have any involvement but handing me money and leaving.
"S" does not want to listen to myself, rides in a un-safe manner and is always falling when I am not around. "S" gets frusterated as I do not allow her to jump in lessons as she is NOT ready, behind my back "S" jumps much to high resulting in accidents.
Honestly, I feel bad for accepting money from someone that does not listen to the advice I give and not to mention, I feel as if I am wasting my time. All summer "S" has not improved at all and just wants to jump and plans on showing, but does not want advice. What can I do? Contact the parents? Any advice or similar stories are appreciated.
     
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    09-17-2013, 06:10 PM
  #2
Yearling
I would go straight to the parents and tell them that their child has a month to change their attitude or they will not be welcome anymore. Tell the parents how the child is acting and how it makes you feel in a professional manner and let the parents decide where to go from there
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    09-17-2013, 06:16 PM
  #3
Yearling
I think it's best to have a sit down with both the client and parents, as it doesn't seem as though they care much about what goes on in their daughters riding life. Be concise saying exactly what you said here, that your instruction is falling on deaf ears and if things keep going the way that they are she will get seriously hurt from a bad fall. I'd give her a time period to shape up or ship out.

It's a tough situation, good luck!
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    09-17-2013, 06:17 PM
  #4
Yearling
Agreed. I would flat out tell the parents what's happening, and say if this doesn't improve she is no longer welcome back. She's a walking (riding?) liability and there's plenty of other people who would love to learn under you and actually try to get better.
     
    09-17-2013, 06:19 PM
  #5
Trained
Assuming the teenager is a minor, the client(s) are the parents. Discuss the situation with them first.
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    09-17-2013, 06:23 PM
  #6
Weanling
Our trainer fired a client for the some exact reasons you listed here. She was a teen full of attitude. The final straw was at a show when the teen threw an epic tantrum in the warm up ring because our coach dared to correct her.

Our coach pulled the Mother aside and said, "I'm sorry, but I cannot coach your daughter any longer. Her behavior towards me, towards the other students, judges and show staff is unacceptable. You have 30 days to find a new barn and a new trainer. She will not attend any more shows with me and I will not train her or her horse any longer."

It was a huge relief for everyone else on the team. Even my 9 year old was embarrassed to be associated with her.
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    09-19-2013, 06:52 PM
  #7
Weanling
Thank you for the great advice, I have a meeting this weekend with her and her parents. A little nervous but this needs to be done, but like SR said it is a "walking liability" and I can't have that at all. The attitude is completely uncalled for!
     
    09-19-2013, 07:07 PM
  #8
Started
I hope that your meeting with the parents goes well. It sounds like daughter is spoiled, wanted to ride so parents said sure, but really could care less what their daughter is doing, so long as she's doing something. Sounds like she probably rules the house, and isn't going to listen to someone telling what she can and can't do. I agree that it's a liability, and you shouldn't have to deal with her. It's hard to tell someone that you don't/can't/won't work with them anymore, but it sounds like that's what you need to do BEFORE she ends up seriously hurting herself being stupid, and you end up getting into trouble. I'm sorry that you are having to deal with this, and I wish you the best of luck. Keep us updated.
     
    09-19-2013, 07:52 PM
  #9
Weanling
Good luck! It really is for the best. Your reputation can suffer with kids like that.
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    09-20-2013, 08:44 AM
  #10
Weanling
I'd be interested in hearing an update on how your conversation goes. Best of luck this weekend!
     

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