Originally Posted by Joe4d
odd, reviews and experiences with these saddles seem to be total extremes, from great to horrid. From people I know that have had issues Cynthia is your best friend till there is a problem. The the Mr Hyde comes out. If you like the saddle all is good. If you don't you are basically screwed.
Joe. You said a mouthful here.
And the ones that have been satisfied? May not be experienced enough to tell that something is not right too. Most people will not look at saddle and think "that side is 1/4 inch shorter than the other side?" and get out a tape and measure it. They may feel slightly off centered, but think it is just them, and not the saddle.
But I have run across some other people that said they had problems and the owner was a witch on wheels to them, as she was to my friend, and also to me, when I wrote inquiring about the issues friend was having with saddle. The e-mail I got was very telling of how this owner is, and sealed my thinking about the company.
And keep in mind too, that the problems with friend's saddle, were huge once the leather was taken off. The repairs made by the company itself, were major screwups, which made saddle even worse than it was to begin with.
No way to explain it except the company does shoddy word, and refuses to make it right.
And the owner sure doesn't like to own up to it either.