has some reviews of the Imus products. Some reviews are glowing, others. . .not so much. One of the biggest complaints I've heard, other than the "quality" of the products, is the lack of customer service.
Customer Service was more an issue when the products were being sold directly from Gaits of Gold. I've heard and read people talk about being sent the wrong items, or the items just not fitting at all, and getting the run-around from the people at Gaits of Gold. Maybe it's better now that the items are sold through National Bridle Shop, because then they have to deal with the fallout.
I purchased Brenda Imus' gaited horse bit a few years ago (from her booth at Equine Affaire in Columbus, OH) and was not at all impressed. Now, the bit itself works just fine and I have since purchased the Robart's Walking Horse bit. . .which, from what I understand, Brenda Imus basically copied and made her own, and sells it for almost twice as much.
However, after only a couple of years, the center of the bit began to separate where the mouthpiece meets the copper ball. Not just a little crack, but a noticeable split that made me concerned that it would either pinch my horse's tongue or break apart entirely. There were already comments on Gaits of Gold's message board from other people experiencing the same problem, so I added a comment that I expected better, longer performance out of a $70 bit.
The response from Brenda herself was that horses are notoriously hard on equipment, that she still stood behind the quality of her products, and that if you got two years then you got your money's worth. I called BS, and responded that I have a box FULL of bits that I have owned and used consistently for YEARS, none of which I have ever had this kind of problem with. Soon after, all negative or even doubtful comments about the quality of Gaits of Gold products were removed by the forum moderators. So, I certainly wouldn't base an opinion of her products off what people are saying on the GoG forum.
Many of Brenda's clients/fans/followers seem to be fairly new to horses, or have recently gotten back into horses after many years away, and they take her word for everything. So, they'd happily plonk down another $70 while believing that the life expectancy of a bit really should be only a couple of years.
After my experiences with Gaits of Gold, its products, and it's customer service, I wouldn't have another thing to do with it if someone tried giving it to me for free. . .