I've worked at a grocery store for the last three years. It's normally a pretty laid back place, which is why I've continued working there on top of school.
There are a few problems there, though. First of all, the head manager isn't really a people person and lacks social skills. He's a great worker, but everyone walks all over him and gets away with about anything. He does the training, too, which usually has holes. When I first started as a cashier, there were so many things that I didn't know how to do and didn't know that I had to do. People were very impatient with me, and I almost quit. Fortunately, those people have mostly moved on.
Because of the manager's lack of social skills, he often hires people that turn out to be irresponsible, lazy, dramatic, and troublesome. I pride myself on my cashiering abilities. I always show up for work on time, I hardly ever call in sick, I do the work assigned and more, and my customers, 99% of them, love me. I have so many customers compliment me on my kindness, and many of them I have gotten to know well.
Last year, I started to train over in other departments because we either lacked the help or because the help wasn't so good. I learned how to stock in the mornings and fell in love with that. I worked in the greenhouse over the summer and liked that. I've worked in the dairy department a few times and do okay, I've done sampling, but most recently, I've had to go over to produce to work.
All of our managers are pretty laid back and expect us to work but allow us a lot of leeway. Our store is very laid back compared to the other store (there's two stores owned by the same people) 15 miles away. I've gotten to know each and every one of them very well, and I get along with all of them great - they've never had any complaints about me that I know of. The produce manager was especially great, and he seemed to bring the morale of the store up. He was very easygoing and got along with everyone and would explain to you what you were doing wrong. He was hilarious too, and we had a lot of fun working with him.
About three weeks ago, the owners decided to swap our produce manager with the produce manager in the other store for a couple of months, claiming that this other manager would help increase sales. We're pretty sure she's a spy, though. At first, I wasn't sure, but after tonight, I'm very convinced there's ulterior motives.
After the managers got swapped, I was sent to train in produce for one night under the head manager. We had someone call in sick that night, a cashier, so half of the night the head manager was up checking. I was really worried about training in produce because of the new manager - they are much more strict in the other store, and I didn't want to screw up. Anyway, I found out that I didn't learn everything, so I've just been trying to do the best job I can with the help of the other managers. The new produce manager didn't seem so bad. She asked a lot about how we did things down in our store, and I kind of taught her some of the nightly cashier duties and even manager duties, I know the place and the routine so well.
So tonight, the new manager was closing and I was in her department. I did everything over there that she asked of me, did most of my chores, and then she told me to go face aisles, which was kind of weird because we normally never do that (the managers and daytime people help with that), but I was like whatever, I'm not doing too much anyway. Now, none of us really have outstanding facing skills because we don't do it a whole lot (cashiers and produce or dairy workers), so I might be a tad slow. I started on aisle one. When I was about 3/4 of the way through, the manager asked me how many aisles I'd done. I told her I was still working on that one, and her response was, "Wow." I asked her if that was bad, but she didn't really say anything. Then one of the cashiers later informed me that we all had to stay after we closed until the aisles were all faced. WE NEVER DO THAT! Not in the three years I've been there! I tried to face faster, but when you face, you want to make sure that everything behind the first item on the shelf is pulled forward too, and that the dates are all in order. Mix that with shelves that have been crazily picked over and not faced too much, and we have work on our hands. In two hours, I only had an aisle and a half done. Maybe I'm slow, but I wanted it to be quality work.
So I went to go close up produce, where I must use the floor machine to clean the floors. I was going to do that when this new manager asked what I was doing, and I told her, and she told me not to clean the floors because the last two times I had done it I left a mess worse than what it was because I was either not getting the brush down enough or there was dirty water in the machine. I wasn't taught how to fill it up or rinse it out. I asked my manager the one night about it, and she didn't know how to use it, either. And, come to think of it, the new manager did not show me how she wanted vegetables wrapped or how to discount. She just told me she would do it, even though other produce workers learn how to. I wish she would show me instead of just doing it.
And then I went back to facing, and she yelled at me because I wasn't facing fast enough. And then I found that one of the boys who faced a lot faster than me just pulled the item in front forward and didn't pull everything forward from all the way back. I was so mad I almost started crying, swearing, and shaking. This isn't what we do, and she's an imposter. I tried to give her a chance, but then she throws this in, and she's not a head manager! And I get yelled at (which never happens) for trying to do a quality job.
Point blank: I don't want to close with her, especially Sundays, and I really don't want to work produce anymore because I'm afraid she's going to write me up for something or other because I'll screw up. I love my job otherwise - mostly fun people, great customers, and it doesn't usually stress me out on top of college. But this just isn't going to work. I really just want to go back to cashiering because it's something I know that I can do well and not screw up in. We have another month or so before the old manager comes back. I miss him so much.
End rant. Sorry. Cookies if ya read that.