Beware of Best Buy - The Horse Forum
LinkBack Thread Tools
post #1 of 14 Old 06-18-2008, 12:31 PM Thread Starter
Join Date: Sep 2007
Location: New Jersey
Posts: 9,883
• Horses: 0
Beware of Best Buy

My Mom's Cousin (don't know what she is to me..) sent my mom an e-mail about some shady policies that Best Buy has. I found this rather interesting...

Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'

It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.

So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said, Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would of cancelled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy

And this is what my mom's Cousin had to say:
I know Susan sent this to you and this is very true. I’m her cousin in Florida – Susan and I grew up together.

I bought a computer at BB and the exact same thing happened. I could not get the computer to connect to our wifi at home and brought it back. It simply would not connect. They said they would charge that restocking fee OR they could take it back for a few days and see why it would not connect. The computer was BRAND NEW.

I ended up paying the restocking fee as I was so pissed off I didn’t want anything to do with them. I bought another computer elsewhere and it is fine.

My new policy is never darken the doors of BB again.

appylover31803 is offline  
Sponsored Links
post #2 of 14 Old 06-18-2008, 12:58 PM
Super Moderator
Join Date: Apr 2008
Location: SE Finland
Posts: 17,865
• Horses: 0
Sounds very annoying >:/. They want only collect money from people. Don't you have any law which forbids a behavior like this?

"On hyviä vuosia, kauniita muistoja, mutta kuitenkaan, en saata unohtaa,
Että koskaan en ole yksin, varjo seuraa onneain.
Vaikka myrsky hetkeksi tyyntyykin, varjo seuraa onneain.
Ja pian taas uusin hönkäyksin, varjo seuraa onneain.
Hei tuu mun luo, pieneksi hetkeksi. Puhutaan, varjoni, valkoiseksi enkeliksi."

Pelle Miljoona - Varjo seuraa onneain

TaMMa89 is offline  
post #3 of 14 Old 06-18-2008, 01:20 PM
Join Date: Jan 2008
Location: Oklahoma
Posts: 579
• Horses: 1
Wow, i have never bought anythin from Best buy and now that i know about this rediculious policy i will not spend a penny at the store.

I was thinkin of buyin a GPS, because i am horrible at directions lol.. so i think when i go to buy one, i wont be shoppin there lol

Thanks for the heads up!

I love my horse. She is the wind beneath my wings.

Brandon is offline  
post #4 of 14 Old 06-18-2008, 01:47 PM
Green Broke
Join Date: Nov 2007
Location: Chickamauga, Georgia
Posts: 4,703
• Horses: 1
wow that make me not waant to buy anything from them now. I bet it was very aggrvating!

3 barrels , 2 hearts & 1 passion
buckaroo2010 is offline  
post #5 of 14 Old 06-18-2008, 02:36 PM Thread Starter
Join Date: Sep 2007
Location: New Jersey
Posts: 9,883
• Horses: 0
I never really shopped from best buy, unless i was getting a gift certificate there, but I can't imagine having to go through that.

It's horrible
appylover31803 is offline  
post #6 of 14 Old 06-18-2008, 03:31 PM
Green Broke
Join Date: Jan 2008
Location: Nebraska
Posts: 2,682
• Horses: 1
grr, companies with a lot of control and horrible consumer relations irk me sooo much!!
mlkarel2010 is offline  
post #7 of 14 Old 06-18-2008, 05:31 PM
Join Date: Feb 2008
Posts: 12,250
• Horses: 2
I have been taken a stride by that same policy and will say that I have never gone back to best buy either. I will only go there as a last resort for movies. Nothing else.

I hate that store. My email forwards have been sent.
my2geldings is offline  
post #8 of 14 Old 06-18-2008, 06:25 PM Thread Starter
Join Date: Sep 2007
Location: New Jersey
Posts: 9,883
• Horses: 0
thanks M2G :)
Sorry about your experience there
appylover31803 is offline  
post #9 of 14 Old 06-18-2008, 08:36 PM
Join Date: Jul 2010
Location: MD
Posts: 13,187
• Horses: 1
Wow that's weird; how stupid of Best Buy.

Ride more, worry less.
PoptartShop is offline  
post #10 of 14 Old 06-18-2008, 08:44 PM
Join Date: Sep 2007
Location: SE Kansas
Posts: 10,620
• Horses: 5
I refuse to shop at Best Buy too. I wanted to have a CD player put in my truck. I called to make an appointment to have one installed. I had already chosen one online and made sure it was in stock. They told me I had to come into the store to make an appointment (50 miles away) pay for the item and then come back to have it installed. They wouldn't make the appointment over the phone. I called Circuit City and they were more than happy to make the appointment over the phone. Best Buy was just way too frustrating to deal with and definitly not service oriented.

"Until one has loved an animal, part of one's soul remains unawakened..."
- Anatole France
Vidaloco is offline  

Quick Reply

Register Now

In order to be able to post messages on the The Horse Forum forums, you must first register.

Already have a Horse Forum account?
Members are allowed only one account per person at the Horse Forum, so if you've made an account here in the past you'll need to continue using that account. Please do not create a new account or you may lose access to the Horse Forum. If you need help recovering your existing account, please Contact Us. We'll be glad to help!

New to the Horse Forum?
Please choose a username you will be satisfied with using for the duration of your membership at the Horse Forum. We do not change members' usernames upon request because that would make it difficult for everyone to keep track of who is who on the forum. For that reason, please do not incorporate your horse's name into your username so that you are not stuck with a username related to a horse you may no longer have some day, or use any other username you may no longer identify with or care for in the future.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Old Thread Warning
This thread is more than 90 days old. When a thread is this old, it is often better to start a new thread rather than post to it. However, If you feel you have something of value to add to this particular thread, you can do so by checking the box below before submitting your post.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome