I agree with you to an extent. The thing is there isn't a whole lot she could do nowadays that wouldn't get her fired. About the most she could have done would be chew them out and threaten them with suspension/detention. Can't really give the kids a good thwacking even if that's what they need unfortunately. I personally would have threatened to kick the little boogers off the bus, but I doubt that would have gone over too well with the parents either even if she didn't intend to follow through with it. I think people who work in public education get stuck between a rock and hard place when it comes to disciplining children.
A good school district has policies in place for inappropriate behavior on school property as well as on school buses. Misbehavior is classified by nature of offense and severity, and appropriate consequences are assigned. If an employee gets stuck between a rock and a hard place, they either don't know how to utilize the discipline procedures, or they simply don't care to do so and therefore are incompetent in their job.
The publicized video in my opinion shows that this bus monitor has let
The situation get out of control. I am certainly not condoning the behavior of the brats who were tormenting her, however, she is the adult in the situation and she should have nipped this in the bud. I don't recall if we knew how long she had been ridiculed, but I'll bet that it had been going on for quite some time.
This age group needs constant supervision and many times redirection, and the school bus is not usually where their good qualities shine. I suggest that the monitor enjoy her vacation, and then the district get a monitor who is able and willing to work with the kids as opposed to someone who will let kids ridicule her. If I were her supervisor I would reassign her to an elementary bus, or maybe she would be a great cafeteria worker.