So recently, the place I work for went into foreclosure and is now owned by the bank. The bank hired a management company to come in and run the place. I was made assistant manager and shortly after that our GM was fired and new one brought in temporarily. She is not in in the office much if ever, so I've had to step up and keep things running smooth.
I have three women to supervise-A who is also my best friend and roommate, J who I went to school with, and S who is new and working out perfectly. Well I come in after my two days off and find something that is waayy wrong and totally messed up and the person is yelling at me. It has all 3 of their initials on it and happened on my days off.
I did get it fixed, and when I had A and J in the same room I asked them about just to see how it got so screwed up. All I got from J attitude and snappiness on how I was picking on her for this this and that. I didn't approach it in a mad way and asked that they just tell me each time they each spoke with the lady. As soon as she started talking back, I could see A start to shut down and back away and because I was a little stunned by her attitude I chose to drop it until I could talk to each person alone. Maybe trying to talk to them both at the same time wasn't a good idea?
Since the new GM started I have also taking over scheduling and have been doing it for 4 weeks now. Yesterday after cooking out with the new schedule I get a note from J that per her agreement with the previous GM she HAS to work Thursday mornings. My first thought is why are you telling me this now? I've been doing the schedule for the past 4 weeks so I should not be hearing about this NOW. When I tried to talk to her about via text (its how everyone at work communicates) she told she didn't have to tell me anything. When she got to work I pulled her aside and spoke to her again. She said she would come in at the time I scheduled her for but wouldn't stay until the end of the shift. I told her that because of the days she asked for off we needed her for the shifts she was scheduled for by me and that she had that agreement with the previous manager not me and that next week we could talk about her days, but because of the days she asked off for vacation she needed to be here different days. All I got was a huffy FINE.
Now, because I've never been manager or had any training I have no idea how to deal with her attitude. I realize we were in the same high school classes, same high school plays, but her attitude towards me is not ok. I think maybe its because she did go to college for 4 years and is back in town that's she hates and is working under an old classmate with no college education and it bugs her a little?
I did ask A if I came off as too abrasive (she is insanely brutally honest) and she said no, that I approached it well and she didn't feel awkward about until J started talking back. So I'm just stuck on what I should say to her, I've been asked by the GM to talk to her about her attitude and by A and S as well feel she has an attitude problem. So I'm just stuck with how to deal with it :(
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