It's all on camera, but camera footage isn't really enough to identify them. They need to be caught in the act for the police to really do any thing. Tag switchers are idiots. Next time you get one in your store, just embarrass them. I always loudly point out the observation that the tags on their items are incorrect and must have been switched by someone accidentally. As long as you don't specifically blame them, they can't complain or say you accused them. By loudly announcing the fact that the tags have been switched, other customers in the store will hear you, embarrassing the tag switchers. Usually they are too embarrassed to ever come in again. If they are dumb enough to try a second time, just lodly point out how odd it is that the tags on their items are wrong a second time. You usually never see them again after a second time being publicly embarrassed.
I had an old couple, open up at a 6 pack of tissue because we had ran out of the regular single boxed tissues which were 69 cents. It wasn't scanning in the system, it took me a few seconds. Once I realized, I said that "I'm really sorry but these aren't for sale. Someone was probably trying to steal them and that's why they were opened"
See, the thing I love about my store is I can kick them out. It doesn't matter if they haven't stolen yet. We can still ask them to leave. Although that's something I'm very careful about. I'm pretty pro with the theft game now. With my current store I've been through 2 armed robberies, 2 break ins, junkies stealing whole shelving of medications, take and runs. I'm so pro with the cameras now, police reports, LP reports. I've dealt with so much of it the past year. Thankfully the past month it's been quiet. *knock on wood* the crappy thing about working in a drug store is you get the regular stuff stolen such as cosmetics, fragrances, over the counter meds. But then you also get the people who want needles or the oxy contin (sp?) or methadone. I'm prepared to get robbed again lol. We've had so many robberies in the area lately. It's a psychological waiting game.
But don't worry, you'll get them. Do you work by yourself? I really hope not. But maybe if you guys see them, page Fred Line 1 please. Meaning call security and maybe you can call the police. Try and double team.
We had one guy steal atleast 2k worth of stuff. The police FINALLY caught him, they wanted to let him go with a warning until they realized he 400 bucks of olay products on him.
But really, if they're stealing and pros. They don't care who they do it in front of, tis why you have to suspect everyone. The best thieves are the ones you don't suspect. They've got a system, they probably waited until you weren't watching.
I hate people who steal. Unfortunately I've been in retail long enough now that I don't care as much. It happens and when they're pros not much you can do. Safety is more important especially if they're coming in a group. Getting stressed and angry isn't going to make your day any better (I know, been there lol) But really, they will get caught eventually.