Originally Posted by Dreamcatcher Arabians
The customer really didn't have anything to do with it. She obviously was on her downward slide before the customer got ugly. Not excusing the customer's behaviour, that's not acceptable regardless, but it didn't cause her to spin out of control, that's just the way this disease goes. It's really tough to control even with meds and help.
I know that. What I said before was a knee jerk reaction. The customer didn't need to be nasty, but she also didn't know the girls situation. The comment simly tipped her over the edge regardless of who it came from or their intent.