Join Date: Feb 2012
Location: In my own little world;)
Press #2 for english
This is just my little rant of the day. I was trying to make reservations for our 12th wedding anniversary online and the website was giving me problems. So I called the "help" line. Person #1 wasn't able to help because it wasn't her dept. Person #2 who's name was "Jane" spoke very poor english. She had a very Middle Eastern accent. Obviously there was a communication barrier. I was trying to stay calm, but getting VERY frustrated, same on her end. I finally said "thank you, I'll try again on my own" and hung up.
15 min. Later, after no progress, called again. Different person, same language barrier. After 10 min on the phone, the person told me I "must be computing wrong, I make no sense." I asked for an agent that spoke english as a native language. No such person.
I understand company's send call cntr jobs overseas for cheaper labor, but REALLY?!?!
Stubborn me, calls a third time. Guess what, a native english speaker!!! Problem solved in less than 5 min.
It's not that I have a problem w/ other languages, just that I don't know any others, so when I press the button for english, I get frustrated when the person on the other end doesn't.
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