I'm not talking about ppl who've imigrated in the call cntr example. These are ppl that live in their respective countries, while working in a department of a company that offers assistance IN ENGLISH. If it were me trying to say....book a hotel in Italy, I would expect there to be a language barrier, as there was no "press x for english" option. But since I was given the option of english, I expect to be able to speak and understand stand the conversation.
Don't even get me started on the whole "speak the language of the country you live in" arguement. That one REALLY gets me torqued up:P
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