Should I write a letter? - The Horse Forum
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post #1 of 9 Old 07-29-2009, 11:46 AM Thread Starter
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Should I write a letter?

I had a very bad experience at a new some of you may have read in another section. Basically I felt that the vet assistant abused my horse and he also yelled profanities in front of my daughter. We had a confrontation where I thought he may or may not hit me.

The vet didn't see the whole thing and consequently didn't discipline this person or apologize to me. As a result of this whole situation we will never be returning to that vet.

I feel strongly that I should write a letter explaining to the vets at that clinic about their staff members actions. My husband says leave it be and we will never go back.

Should I write a letter?

I have to admit I already wrote very negative reviews about the clinic on every website I could find to do so.
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post #2 of 9 Old 07-29-2009, 11:50 AM
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I imagine the vet would be happy if you wrote a letter. If he is any sort of business man at all he will want that horrid behavior stopped. And you might just make the guy that was so ridiculously rude to you have to answer for himself. And it might make you feel better as well.

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post #3 of 9 Old 07-29-2009, 11:55 AM
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I think you should write a letter. Make it as professional as possible and lay out what happened. But don't tell them you will never use their services again, just say something like, in light of the recent events my family and I have come to the decision that we will be searching for another vet at this time... something like that.... but I feel it's important that the vet know what happened. I had a farrier hit more horse with a rasp once. You don't know how close I came to hitting that farrier myself. I have a new farrier now. He's gentle and kind...

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post #4 of 9 Old 07-29-2009, 12:44 PM
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I would write a letter- you may not be the only one that this assistant has done this to. If the Vet is a good vet he wouldnt want this type of worker working under his name.

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post #5 of 9 Old 07-29-2009, 02:02 PM
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I would write the letter personally.

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post #6 of 9 Old 07-29-2009, 02:42 PM
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Write the letter. It's a lot more effective than spreading things on the internet -- You're going right to the source. But like farmpony said, make sure to keep it professional.
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post #7 of 9 Old 07-29-2009, 03:01 PM
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Yes, write the letter (personally, I'd have had to address it on the spot). Keep it professional and non-emotional. The vet will most likely be very interested in hearing what happened so that he can address the matter with his employee.
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post #8 of 9 Old 07-29-2009, 05:07 PM Thread Starter
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Writing a very professional, non-emotional letter...

What tipped the scales was I found one more bad review online of the vet assistant being aggressive to a horse.
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post #9 of 9 Old 07-29-2009, 05:11 PM
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I would definitely write it.
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