Ok, this is going to be long...so please bear with me.
In order to get everyone motivated and in the "teamwork" spirit of things, I devised a series of contests for our Customer Service Reps. (billing company = lots of calls = very hectic at times).
The contests (3 of them) would put as much as $650 extra in their bonus check at the end of the year AND give the overall winner 1 day paid vacation (!!) One of the contests is based on a point system (.25 points for answering a call, 4 points for verbal/written praise to supervisor, etc.)
So, I'm pretty excited for these folks, as they don't make a ton of money...I think they'll be excited and jump on the chance to win extra $$... (I'm disqualified from the contest...not my department)
BUT WHAT DO THEY DO? They start complaining about how "such and such" points benefit "such and such" and if I spend 5 minutes doing this, then MY points should be worth five times this amount. **Note - they're only being asked to do tasks that they already do, AND they are not even responsible for recording their calls, notes, etc!**
UGH! If someone offered me the chance to make extra moola AND get a paid day off, I'd be all over it - - I'd be doing everything to the point where no one else would have a chance. Not these folks. They're content to wriggle in their own stinky poo.
Thanks for listening - if you read all of that, please treat yourself to a cookie :)