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Arrogant farriers/trimmers

This is a discussion on Arrogant farriers/trimmers within the Hoof Care forums, part of the Horse Health category
  • Dodgy farriers
  • When farriers make mistakes why do they have such an attitude

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    04-02-2013, 05:08 PM
  #21
Yearling
Hi. What works for me with any one with an attitude is "Have I Offended/ annoyed/bothered/etc in some way?". This really makes people back down to being a sensitive human again. He may ask why you're asking. Tell him he gives you the impression that he's mad at you. I personally like the offended word.

I went to a realtor once because I had seen a house for sale that I liked. I had my 14 year old daughter and her friend with me, and was in shorts and sandals . The lady put on this snooty attitude like I was not worth her time. She told me she can't write up an offer because of something.

My daughter is kicking me under the table. Finally I say "Have I offended you in some way? She backed right down and became as sweet as pie. She asked why. I told her that I must have done something to upset her because she's acting like I'm not worth her time. I left.

By the time I got home the phone was ringing, she called and apologized all over the place and offered to meet me out there right now. I told her I was sorry, but my other offer was just accepted.

I'll bet she did some checking and realized that I was a premium payer, I sold a house that was 100k-for a down payment, and had a really good job, and the highest credit score possible.

I'll bet she still remembers the customer she lost and how stupid she was (not)!
     
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    04-03-2013, 01:29 PM
  #22
Showing
L love that "have I offended you". Here's one for you as taught by my smart father. If you're having difficult getting a situation resolved - "If you are having difficulty doing your job, perhaps I could speak with your supervisor". A friend was going crazy getting his employment benefits to which he was entitled. Delay after delay and in those days you couldn't phone or email. I told him to try my father's line. It worked because it set the agent to getting to the bottom of things and he left with 5 checks.
     
    04-03-2013, 04:17 PM
  #23
Yearling
Yea, that works too, LOL.
One time I was nervous about returning some electronic things, when it was my turn, the first thing I did was go on and on about her fingernails!
     
    04-03-2013, 04:49 PM
  #24
Foal
Like any profession, the farrier world has it's share of obnoxious people. I have met with similar attitude in the appliance repair industries. These people are sometimes so rude and brash, you tend to believe they must not need the work, and I look elsewhere for a decent repair person. Except for the guy that fixed my washer. He was so rude and annoying, he could not believe that I wanted it repaired when I could buy a new one for a little more money. I could tell he *really* did not want to work on it, and I did not like him, so I requested that he work on it just to irritate him. It was fun seeing him grumbling around as he fixed it. Heh heh.

After going through a couple of flakey/weird/obnoxious farriers, I found my current one back in 2005. He is softspoken, and kind, and really too nice if anything. Recently we had an issue whete he was shoeing my horse while I was not there (after all these years, I trust him with her), and he started telling me he thought she was sore in the back end. He didn't really elaborate, and after checking her out, I did not come to that conclusion. Next time he worked on her, said the same thing. I finally went out when he was shoeing her to find out what was going on. My bratty mare was jerking away from him, and my sweet farrier immediately assumed she was in pain. He was trying to hold her leg lower and lower, straining his back, trying to make her more comfy and she continued to jerk away. A really nice and professional assumption, but it was incorrect. I proceeded to take his hammer and lift both her back legs high, twisted, all kinds of uncomfotable, banged on her feet with the hammer and she stood patiently, staring off into space.

My farrier was speechless. How could, my sweet mare be such a trickster? I told him she tests everyone, not just him. Now he works with her just fine, holds her leg at a comfortable angle for him, and does not let her take it away from him. She is a smart horse, and even after all these years, she knew he was a softie, and started messing with him. That taught me that I really do need to check in on them more often, even if they do know each other well and I trust both of them.

I am seriously lucky to have a farrier that would jump to the pain conclusion first. So many will blame a horse for bad behavior when they really are in pain....it is ironic that we had the opposite issue.
     
    04-03-2013, 05:10 PM
  #25
Green Broke
I feel very lucky to have TWO awesome farriers near my area.

One is certified and is the husband to my vet.

The other is not certified, but does a fantastic job.

I use the "non certified" farrier simply because that's who I started with and he DOES do a fantastic job. (And he lives closer.) He knows what he's doing, and he never minds sharing what he is doing.

But it's just nice to know that I've got another option in a farrier if I need it.

I have dealt with bad cranky farriers though. Ain't nobody got time for dat.
Kayella likes this.
     
    04-03-2013, 06:02 PM
  #26
Trained
If there is an "issue" w something and it requires phone or email communication to "settle it"..my husband might try to get somewhere w it the first go, and if he is not successful... he lets a pro handle it...i.e., I finish it. I just want what is "fair" and nothing more...if they are rude, the price of "fair" just got higher. I rarely, if ever, don't get it "taken care of". *****blowing away smoke from the end of imaginary index finger 6 shooter*****

I am going to remember the "did I do something to offend you". A few months ago I had to call the dentists office on a huge billing mistake. They got really defensive and rude. I had to stop them and point out it is math, numbers - there is no point in taking it personally, it either adds or it does not. That snapped them back to math problem at hand. But, "did I do something..." would have been perfect!! Personally, if I had help like that in a medical/dental office - they would have been gone, yesterday.
     
    04-03-2013, 06:12 PM
  #27
Trained
Quote:
Originally Posted by Sherian    
I actually like customers who have trimmed before - they tend to have better understanding of why I would like you to train your horse to actually stand!
As a home trimmer, I have very high expectations of farriers who deal with my horses! And neither of them is exactly 'easy'. My gelding has dodgy hips and physically can't hold his hinds up long enough to trim them without leaning on you so hard you can barely stand up, and my filly can at times be dangerous and was almost impossible to so much as pick her feet up not ALL that long ago.

Why I do it to myself I don't know... I also trim my neighbour's horses' hooves and they are not easy either!
     
    04-03-2013, 06:19 PM
  #28
Super Moderator
It was second time lucky for me with farriers when we moved here and I really like the one we have now - as a person and as a farrier plus my horses like him and I know I can trust him around them if I can't stand around the barn to supervise - not something I honestly want to do.
In the UK all farriers have to do a long college course and a practical apprenticeship and have to be certified to legally work on peoples horses yet there are still bad ones.
     
    04-03-2013, 06:19 PM
  #29
Trained
Well, in all fairness - I am sure farriers have to deal with some real "interesting" clients. I don't think everyone takes into consideration stuff like if they get hurt, it is their livelihood at steak. I would feel truly blessed if I had two good ones to pick from - heaven! I had a fantastic farrier, but my mare really dislikes farriers and only I can handle her feet. So, she (my old farrier and friend) got me started in the world of trimming. I had no other options since I will not put someone in jeapardy, or allow forceful methods used on my mare. I have just about gotten my new filly trained for trimming. She is so good and I am so lazy that I am considering looking for a new farrier (my old farrier moved).
     
    04-03-2013, 07:02 PM
  #30
Yearling
Quote:
Originally Posted by blue eyed pony    
As a home trimmer, I have very high expectations of farriers who deal with my horses! And neither of them is exactly 'easy'. My gelding has dodgy hips and physically can't hold his hinds up long enough to trim them without leaning on you so hard you can barely stand up, and my filly can at times be dangerous and was almost impossible to so much as pick her feet up not ALL that long ago.

Why I do it to myself I don't know... I also trim my neighbour's horses' hooves and they are not easy either!
Here's a thought for those who home trim - I am self taught - I didn't go to farrier school or anything like that. I've been trimming and shoeing horses for over 20 years and no, I don't do it for other people or for money, I do it simply b/c I CAN and plus, each horse gets its own special trim/shoes that fit its lifestyle/job/way of going/etc at that particular point in time. I've been a distance rider for 25+ years and I've enjoyed being able to tend to each horse's particular needs depending on the job/ride/terrain/weather coming up. It doesn't get better than that.

I can trim/shoe for navicular, wedge, vettech sole/hoof wall repair, natural balance, pads, etc and have played with some of the synthetic nail on shoes. Most of the time my horses are in Easyboot Epics, too, b/c it is backbreaking work. It is simply a hobby I enjoy being proficient at like gardening or playing the piano - not to mention it gives me a great toned look to my body especially during bikini season. Plus, friends like it when we go camping at state parks for a week and know that a lost shoe isn't the end to a perfectly good week of riding.

I say if you are home trimming already (and a bunch of folks do that), take it a step further and learn the art of shaping and setting shoes. Not to mention how much money you would save in the long run. Sometimes there just isn't any other way to do it than to do it yourself.
     

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