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Farrier rude, insulting and did a bad job?

This is a discussion on Farrier rude, insulting and did a bad job? within the Hoof Care forums, part of the Horse Health category
  • Is it bad to be attracted to my farrier
  • Bad farriery clients

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    06-12-2013, 04:17 PM
  #11
Foal
Yep, I would have shown her the door with the first rude comment. She's been paid to provide a service, and it's not her place to be insulting your horses. There are probably numerous decent farriers around that won't be rude or abusive to the horses that you can switch to.

Personally, I also have a zero tolerance policy for other people hitting or yelling at my horses. Short story: I purchased my new horse and spent 2 months patiently teaching him to stand still at the rail and not have a panic attack. I paid the stable farrier to do his shoes while I took a day off, and the next day, we were back at square one with the freaking out, in addition to putting on the brakes when brought near the hitching post and refusing to give me his hind feet. I'm assuming he was antsy about it and one of the ranch hands decided to yank him around, and he just melted down back into terror of the whole thing I was extremely p/o'd, as they had basically undone half my patient training and it took another 2 weeks to make him stand reasonably still again.

It's interesting how people think they get to behave differently when the person writing their check is or isn't around...
     
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    06-12-2013, 04:51 PM
  #12
Showing
Nope, rough handling is not ok at all.

I had a past farrier hit Sky with the nippers really hard on his side according to people. I fired him on the spot, and I'm 12,000kms away from my horse!

Not okay.
     
    06-12-2013, 05:28 PM
  #13
Started
Any doubt I have stems from the fact that my mom can be prone to exaggeration. She also thinks the ponies are her “babies” and even calm training can be “mean” in her eyes.

I do believe the farrier was cussing/yelling, though, and IMO that’s just not the way to handle horses, particularly youngstock. I also see no reason she had to make him run backwards or why she couldn’t calmly clip the leadrope to them rather than making a violent grab for the halter.

There really are not a lot of farriers in the area, unfortunately. I have asked the farrier I use for my other horse for recommendations for farriers that are willing to travel to that area on a regular basis.

Here’s been my experience with farriers:

Farrier 1: Traveled approximately 1 hour to do trims, had several clients in the area so he’d try to do them all in one day. Rarely returned calls, was hours late if he bothered to show at all. At one point he had cancelled several times and my horse was basically wearing skis for an upcoming show. I called and BEGGED him to trim him before the show, but he was too busy and said he’d be at that particular show and would trim him there. I wasn’t sure it was such a good idea to be trimming a horse at a busy show, but had no other options.

Farrier 1 shows up, obviously in a hurry. Rushes up to my horse (Cody), without even letting him see who was coming and tried to pick up a leg. Cody shifted nervously and looked around to see who the heck was there. Farrier smashed him in the belly with the rasp. I’m talking full out whack… not a tap for attention. 16 year old me said, “Get the *$% away from my horse, you’re never touching him again.” He looked at me like, “Yeah right, kid” and was going to hit my horse again. Crowd had gathered by then and a fellow exhibitor told him I wasn’t kidding, and to leave the grounds immediately or he’d call the police.

Farrier 1 mysteriously stopped getting clients in my area.

Farrier 2: Every trim involved him telling me how I knew nothing about horses, I was too young, he was awesome, he knew everything. I could’ve put up with it if he’d been a decent farrier but he wasn’t that great. He also was old and out of shape, and always sounded like he was going to keel over and die by the time he got to the third horse. Couldn’t trim the rears on my Arab because he was difficult, but charged me full price despite that. Retired about the time I was ready to get rid of him.

Me: I started trimming my own horses. How difficult can it be??? Found out why Farrier 2 always sounded like he was going to die by the third horse. My poor aching back and shaking legs. Had to ask my dad (afraid of horses) to help me squeeze the (cheap) hoof nippers together because I wasn’t strong enough. (I have an awesome dad!) Had no idea how to trim my laminitis and abscess prone gelding. Rejoiced when new farrier was finally found.

Farrier 3: Rejoice!!! A farrier has been found! A wonderful, awesome, AMAZING farrier!!! He is even able to trim Royale’s rear! Nice guy, very good with horses, very calm and great at what he does (also attractive, LOL).

Farrier 3 moves to Montana. *cries*

Me: Welcome back, pain and frustration. By this time I had a SIL with a horse who helped squeeze the clippers. (Lots of laughter involved in those trimming sessions). That also meant one more horse to trim (why oh why did we have so many horses!).

Farrier 4: Found one 2.5 hours away willing to come trim the horses for extra $$$ for mileage. A pretty good farrier, not many complaints. First $10 extra per horse for mileage… then $20…. Then $30… then he wouldn’t come at all, because he had enough clients in his own area to keep him busy.

Farrier 5: The current farrier as discussed in my first two posts.
     
    06-12-2013, 06:42 PM
  #14
Trained
No, just no. I am a reasonably quiet non-aggresive person...but when it comes to my horses....don't touch one hair with even so much as "unintentional" ill-will - and that goes double if you are on my property. I have stopped farriers after one hoof. It does not require an explanation or justification from the owner and it doesn't matter if some imaginary panel somewhere would agree with you, if you do not like their service for any reason, a service you are paying for, stop them and tell them their services are no longer needed and settle the bill.

My old gelding was as easy as they come to trim or shoe. I always had a "new to me" farrier start with him. One of them made the mistake of mistreating him right off. Why would I have even hesitated to stop him and get him off my property? I didn't...but people should never feel like a farrier is "in charge" and free to do what they think necessary - and that includes being rude, IMO.
     
    06-12-2013, 06:56 PM
  #15
Showing
In a survey that was done regarding farriers/trimmers, treating neither the horse nor the client in a respectful manner was right at the top for how to lose customers.
     

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