In advance, sorry for the lengthy post. OK, so shes actually a barefoot trimmer, not a farrier.
So, I've had my trimmer for 7 months now. She's fantastic and does great with my two horses. She's likeable, horse smart, and does a fantastic trimming job. My horses are on a 5 week schedule with her.
BUT...
She comes either Friday or Monday depending on when the other stable in the area has scheduled. (Our area is outside her general range, so all the people in this area get scheduled the same day). I forgot our next scheduled visit. It is either tomorrow or monday and I CAN NOT GET AHOLD OF HER.
I sent a text (our normal mode of communication) on Monday. - No answer
I sent a text on wednesday - No answer
I called at 4 pm today - no answer. Left a voice mail
I sent a FB msg at 5pm. It was read by her at 5:07 pm . - no answer.
Yes it's my fault for not putting the appt on my calendar. But at this point, I feel kinda blown off. The messages read the same. " Hey X! It seems I forgot to put our next appt on the calender. Can you let me know when it is? I know we are getting close and I need to let my work know i'll be late. Thanks - SomethingSpecial"
Communication is VERY important to me. I am a major planner. Everything I do is planned. All of my routines are the EXACT SAME from the time I wake up, to the time I go to sleep. If something in my day needs to be changed, it needs to be preplanned for. If it changes abruptly, depending on the severity, I panic.
Her communication skills are .... different then mine. She rarely ever confirms appt with me. She rarely ever texts me when she is running late. And on top of that, she is ALWAYS late. Our appts are scheduled for 10:30 am. I let my work know i will be in at 12 (I generally start at 10a) . I work an hour away. She is rarely here before 11:30, and she has been as late as 1:30. She has texted me a few times letting me know she will be late, in which I ALWAYS reply "No problem. See you soon." But most of the time at 10:45 I shoot over a text saying "Hey, are you close?" and she responds "Running a bit behind. Will be there in 30". In which I say "No problem. See you soon!"
I have accepted the lateness and lackluster communication. (Which is REALLY REALLY hard for me to do.) And have never faulted her for it. When my work questions me about it, I just say "Ever have someone who was so good at what they do, you deal with it?" Cause that is her. Shes great. I've never mentioned any of it to her. I always have the horses ready when she arrives (who are generally well behaved minus a half hearted foot pull on rare occasions), I always am smiling when she arrives. I always engage in her conversation. I never rush or act rushed. And I always pay in CASH.
But, at this point I feel like the lack of professionalism from her is really getting to me. I'm currently in a state of panic. Is my appt tomorrow? Is it monday? Heck, is it next friday? are we doing six weeks instead? I DONT KNOW CAUSE SHE WONT ANSWER.
My SO thinks I'm overreacting. He says it's no big deal and if she gets back to me, or not, life goes on. I understand that, but I really like this woman and her work. Just not everything that comes with it.
What would you do? When do you call it quits and move on?
I'm trying to give her the benefit of the doubt, it's just really hard when I know she has read my messages and is choosing not to respond.
- SomethingSpecial
So, I've had my trimmer for 7 months now. She's fantastic and does great with my two horses. She's likeable, horse smart, and does a fantastic trimming job. My horses are on a 5 week schedule with her.
BUT...
She comes either Friday or Monday depending on when the other stable in the area has scheduled. (Our area is outside her general range, so all the people in this area get scheduled the same day). I forgot our next scheduled visit. It is either tomorrow or monday and I CAN NOT GET AHOLD OF HER.
I sent a text (our normal mode of communication) on Monday. - No answer
I sent a text on wednesday - No answer
I called at 4 pm today - no answer. Left a voice mail
I sent a FB msg at 5pm. It was read by her at 5:07 pm . - no answer.
Yes it's my fault for not putting the appt on my calendar. But at this point, I feel kinda blown off. The messages read the same. " Hey X! It seems I forgot to put our next appt on the calender. Can you let me know when it is? I know we are getting close and I need to let my work know i'll be late. Thanks - SomethingSpecial"
Communication is VERY important to me. I am a major planner. Everything I do is planned. All of my routines are the EXACT SAME from the time I wake up, to the time I go to sleep. If something in my day needs to be changed, it needs to be preplanned for. If it changes abruptly, depending on the severity, I panic.
Her communication skills are .... different then mine. She rarely ever confirms appt with me. She rarely ever texts me when she is running late. And on top of that, she is ALWAYS late. Our appts are scheduled for 10:30 am. I let my work know i will be in at 12 (I generally start at 10a) . I work an hour away. She is rarely here before 11:30, and she has been as late as 1:30. She has texted me a few times letting me know she will be late, in which I ALWAYS reply "No problem. See you soon." But most of the time at 10:45 I shoot over a text saying "Hey, are you close?" and she responds "Running a bit behind. Will be there in 30". In which I say "No problem. See you soon!"
I have accepted the lateness and lackluster communication. (Which is REALLY REALLY hard for me to do.) And have never faulted her for it. When my work questions me about it, I just say "Ever have someone who was so good at what they do, you deal with it?" Cause that is her. Shes great. I've never mentioned any of it to her. I always have the horses ready when she arrives (who are generally well behaved minus a half hearted foot pull on rare occasions), I always am smiling when she arrives. I always engage in her conversation. I never rush or act rushed. And I always pay in CASH.
But, at this point I feel like the lack of professionalism from her is really getting to me. I'm currently in a state of panic. Is my appt tomorrow? Is it monday? Heck, is it next friday? are we doing six weeks instead? I DONT KNOW CAUSE SHE WONT ANSWER.
My SO thinks I'm overreacting. He says it's no big deal and if she gets back to me, or not, life goes on. I understand that, but I really like this woman and her work. Just not everything that comes with it.
What would you do? When do you call it quits and move on?
I'm trying to give her the benefit of the doubt, it's just really hard when I know she has read my messages and is choosing not to respond.
- SomethingSpecial