Here's a novel idea. Try being honest about the situation.
100% agreed, here. Honesty, metered with kindness
, is ALWAYS appreciated, personally. Even if the truth "stings" a bit, after one has the chance to think it through, I believe most people prefer to be clear regarding what they did and did not do correctly to serve their clientele.
I have also found that when it seems a problem exists for which there is no solution, sometimes, an honest, though professional, "heart to heart" can at the very least provide clarity for both parties, and ensure neither person leaves the situation feeling confused, frustrated, or stifled. Especially if you KNOW you are making your comments in good faith, i.e. telling the farrier why she didn't work out for you-- with examples-- and not trying to hurt her/upset her because YOU are hurt/angry/upset.
Most professionals will be relieved not be left hanging, wondering, "Why are my clients leaving me?" I think "just don't call" is a cruel idea. No offense intended to those who suggested this, as I get it is much easier/no confrontation! But as the wife of a small business owner, EACH client is important to him/us. To have even just one not be satisfied (obviously that would be the case if they don't call back) and not tell him/us why
would be fodder for DAYS of second guessing his craftsmanship and whether something was said or done incorrectly, inadvertently.
This only applies, of course, if the person CARES about their profession/craft. If they don't, then I would not have had them TOUCHING MY horse in the first place, (if I had a horse, that is!
) and this whole issue would be nil.
Best of luck! ~~Tammy~~