Am I over reacting?

Again, that is insane. Why would someone think that you want to do business with them if they try to belittle and intimidate you? Crazy.

What we thought. It just shows their un-professionalism and immaturity.

Sorry for your misfortunes. Did you get your cat back?

I hope you get your cat back without any further problems. :(

I'm glad to hear that your horses are happier and sorry to hear about all the troubles for all of you including your cat. I am a particular person in general with the care of my kids and my animals. It has not won me any fans, but whether it was free or paid care I always expected the same level of care and always offered compensation whether accepted or not. I care for children and have taught preschool both in home and in traditional settings and the level of care I gave was the same whether paid or free. It frustrates me when my concerns for the children were less than those of the parents. Anyway...as a business owner of a couple times, I was raised with work ethic and customer service has always been important to me. It saddens me today how little that matters anymore and was quite the rude awakening at how uncommon it was in the horse community when I joined it. All the best to you!