Boarder Ettiquette - The No-Nonsense Guide to being a Responsible Horse Owner - Page 5
   

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Boarder Ettiquette - The No-Nonsense Guide to being a Responsible Horse Owner

This is a discussion on Boarder Ettiquette - The No-Nonsense Guide to being a Responsible Horse Owner within the Horse Boarding forums, part of the Barns, Boarding, and Farms category
  • Horse boarders annoying
  • Dealing with annoying boarders at horse boarding facility

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    12-27-2012, 01:47 PM
  #41
Yearling
Quote:
Originally Posted by Hoofprints in the Sand    
I see a lot of "BO is responsible" vs "Boarder is responsible" on here, going back and forth (as is the nature of forums I suppose!) And while I can see some items from one side, and some from the other, I will just say this...

I board at an AWESOME place, where the BO and his wife care for the horses as if they were their own. It's really hard to find that kind of care, where you feel 100% confident that if you had to go out of town for a week, your horse would be cared for just the way you would care for them if you were around.

I have always been of the opinion that I do not NEED to help out around the barn, but I WANT to. Because I like these people, and they are taking good care of my mare. So if I have the extra time, sure I will sweep, muck her stall, help set jumps up, water, etc. Not because I feel obligated and certainly not because they have made me feel that way. But because I like to help. It makes me feel good, and if I were in their shoes, I would sure appreciate it.

When people do good things for me, it is a pleasant surprise and quite honestly, hard to come by in our world these days, sad as that fact is. So it makes me feel good to be able to pass that goodwill on. :) And eventually, I WILL have to leave for the weekend and another boarder or the BO will offer to groom my mare while I'm gone, not because THEY have to, but because we have good friendships that exist because we care about one another and our horses.

One day the temp went from 40 up to 65 during the day and I was stuck at the office and couldn't get to the barn to pull my mare's blanket off. I was worried that by the time I got there at 6pm she would be soaked with sweat and then starting to get a chill from temps going back down again in the evening.

Instead, I found her naked, happy and dry, and found that my BO had noticed her blanket on and had pulled it off before turning her out in the sunshine. I don't pay for blanket service so he certainly did NOT have to do that, but he did because he cared about my horse.

So when I help around the barn, it's for things like that, to show my appreciation for the things he and the other boarders/barn staff do for me when I need it, above and beyond what happens to be in my contract :)
LOVE THIS! It sounds like my barn situation as well. Yes, we do have the some quarrels and fights here and there. It happens.

I wouldn't trade my barn for the world though. There aren't too many horses, so every horse gets their share and space. The BO cares for the horses like they're her own, she greets them and spends time with them. If they're extremely dirty or muddy she'll brush them off. She doesn't make a dime on the boarders, she does it for us and the horses. Keeps in contact with us over the phone or texts if we're not there and something happens.

Honestly, it is BOTH parties responsibility and staff as much as you want to stand on one side which is easy to do. It's your horse, and their place. I as well, besides jobs given, always try and go above and beyond. We all have other responsibilities, jobs, school, families. So it's nice to help out when I can knowing it makes a difference. When I go to the barn if there's something wrong I fix it or let BO know if it's major. I also watch the horses when she goes out of town and actually stay at the farm to make sure everything goes smoothly.

Everyone overall needs to work together and communicate. Should be a fun place to be and enjoy what we all love.

Sorry the post is so choppy trying to be on HF and work at the same time. ;)
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    12-27-2012, 01:53 PM
  #42
Weanling
Quote:
Originally Posted by sillyhorses    

Delfina - most of what I post is in response to the people like that lady, who asked us to starve her horse into submission... people who are completely clueless. If my husband and I were ill/injured affecting our ability to work, people like the "don't feed my horse" lady, would not offer to help - AND, they'd throw a temper tantrum, however, when we would say "Hey, board is going up to accommodate the now necessary expense of paying an employee since we are incapacitated". [Side note... we have a fabulous core group of boarders who have been with us for years, and who would not bat an eyelash for either helping or paying extra if we were unable to do it - sounds like, for your BO, you are one of those "good boarders" :)]. This is the guide for people who probably have never owned/boarded a horse, and a quick-check reference for those who may have questions or are finding themselves having problems as they bounce from barn to barn, and don't understand why their barn relationships go sour.

I don't agree with this at all. If I don't go to work because I'm sick or injured, I don't get paid. Period. So why should your boarders have to pay extra for the same services so that you can keep paying yourself AND an employee to do the same amount of work? If you're temporarily out of commission, I would hope you had some padding in your savings account to help you through while you paid some barn staff to take over your responsibilities, it shouldn't be coming out of your clients pocket.
Annanoel and FaydesMom like this.
     
    12-27-2012, 02:52 PM
  #43
Weanling
Quote:
Originally Posted by kenda    
I don't agree with this at all. If I don't go to work because I'm sick or injured, I don't get paid. Period. So why should your boarders have to pay extra for the same services so that you can keep paying yourself AND an employee to do the same amount of work? If you're temporarily out of commission, I would hope you had some padding in your savings account to help you through while you paid some barn staff to take over your responsibilities, it shouldn't be coming out of your clients pocket.
Psst... did you ever consider that other people won't work for WE as the barn owners are paid? Our board is basically broken down so that the boarders pay for the use of the facility (including insurance/portion of mainenance/etc) and their horse's feeds. We get paid pennies for the time we spend here, which we do because we love our farm and the horses and the people here... BUT, without people willing to show their appreciation, dealing with the bratty people around makes barn owners NOT love their jobs so much (especially this one), regardless of how much they love the horses in their keep and how well they care for them. Hence: a thread about BOARDER ETIQUETTE! It is to give you people who board your horses a clue as to what goes into it. You aren't paying board to buy stock in a person and their living, you are paying board for services that are spelled out for you. If the situation at a facility changes, whether feed prices go up, the facility decides to take on employees and make sure stalls are cleaned 2x daily (whereas perhaps they were cleaned 1x daily before), then those costs are typically passed on to the boarders, whether they realize it or not. Granted, some barns charge an arm and a leg up front, and can afford to add those services with a zero-minimal price increase, but it is because you are ALREADY paying the enough to provide those services.

I can't tell you the number of times I've met another Barn Owner and people have said "She's rough with people, but she is great with the horses..."

There is no extra to pay ourselves and to line our pockets, and we do this as a "kindness" for our boarders. You, Kenda, are ignorant to the fact that MOST (read: not ALL) boarding facilities make their "profits" on lessons and other services, not in boarding. Again - depends upon the facility and the back story. Our board just went up to reflect the hay prices - we have enough "padding" that we gave our clients a month's heads up, even though we were paying the "extra" for hay (to the tune of $30.00/horse, which quickly added up to over $500.00 at our facility/month) when we notified them that board was going up. We did that as a courtesy to our boarders.

Clearly, some boarders do NOT have a clue. You shouldn't pay for the barn staff? Um... why do you think you are charged board? What do you think goes into your board? If you board at a family operated facility, and it is cheaper than the place up the road who has employees, why do you suppose there is a price difference? :::insert eyeroll here:::

Again - be an astute boarder, do your research, be conscientious. Find out what your board pays for. Does your BO actually charge enough that they can hire outside help? Alternately, like I said, some barns charge an arm and a leg, and won't break down your board price and tell you what you are paying, and the BO may make hundreds of dollars per horse. Maybe you don't want to know. Maybe your barn owner doesn't want to tell you any more than what your contract states... either way, there are differences across the board.
     
    12-27-2012, 03:04 PM
  #44
Weanling
*Um... if your barn has a staff, why do you think you are charged board? (correction)
     
    12-27-2012, 03:14 PM
  #45
Weanling
Quote:
Originally Posted by sillyhorses    
You aren't paying board to buy stock in a person and their living, you are paying board for services that are spelled out for you. If the situation at a facility changes, whether feed prices go up, the facility decides to take on employees and make sure stalls are cleaned 2x daily, then those costs are typically passed on to the boarders, whether they realize it or not. Granted, some barns charge an arm and a leg up front, and can afford to add those services with a zero-minimal price increase, but it is because you are ALREADY paying the enough to provide those services.

There is no extra to pay ourselves and to line our pockets, and we do this as a "kindness" for our boarders. You, Kenda, are ignorant to the fact that MOST (read: not ALL) boarding facilities make their "profits" on lessons and other services, not in boarding. Again - depends upon the facility and the back story. Our board just went up to reflect the hay prices - we have enough "padding" that we gave our clients a month's heads up, even though we were paying the "extra" for hay (to the tune of $30.00/horse, which quickly added up to over $500.00 at our facility/month) when we notified them that board was going up. We did that as a courtesy to our boarders.

Clearly, some boarders do NOT have a clue. You shouldn't pay for the barn staff? Um... why do you think you are charged board? What do you think goes into your board? If you board at a family operated facility, and it is cheaper than the place up the road who has employees, why do you suppose there is a price difference? :::insert eyeroll here:::
No, I'm not paying for the barn staff. I'm paying to have my stall cleaned x times per day, my horse fed x times per day. It is not my concern who does the job, just that the job gets done as is specified in the contract that I signed. If my barn decides to up the number of times that stalls get cleaned or the amount of hay that gets fed and ups my board price to pay for that, then it becomes my decision to stay and pay, or find some place else to board.

It is your decision as a barn owner what you're going to charge for board and if in that budget you give yourself less than a living wage, that is on you.

And yes, I'm well aware that there is not a huge profit to be made through boarding. But nobody forced you to become a boarding barn, that was a business decision that you made for whatever reason, whether its love of horses or to supplement your lesson business, or whatever.

If the price of hay or other necessities goes up, then I'd expect to see a board increase as well, just like when my rent goes up or the price of milk goes up, to pay for inflation in other areas.
     
    12-27-2012, 03:27 PM
  #46
Weanling
Quote:
Originally Posted by kenda    
No, I'm not paying for the barn staff. I'm paying to have my stall cleaned x times per day, my horse fed x times per day... If my barn decides to up the number of times that stalls get cleaned or the amount of hay that gets fed and ups my board price to pay for that, then it becomes my decision to stay and pay, or find some place else to board.

It is your decision as a barn owner what you're going to charge for board and if in that budget you give yourself less than a living wage, that is on you.
So, when you go to the store and buy an item, you don't think that part of the price (above wholesale) you pay is in part contributed towards the staff who sold you the item? Again - get a clue.

You are arguing a moot point here - sure, you might board at a barn that pays someone to do a job there, and I guarantee it was reflected in your board from the beginning. How much sense does it make for a BO to say "Okay... you pay for access to the stall, and feed, and I'll pay someone to clean your horse's stall." You would only be paying for what is being paid on your behalf, with the exception of the work. The barn owner would be paying to watch a horse in their field, or stall, or whatever. Lol

IF SOMETHING CHANGES at a facility, with regard to how work is done, etc... you are right, it becomes your choice to stay and pay or move on. There was no argument with that!
     
    12-27-2012, 03:34 PM
  #47
Weanling
P.S. If the barn owner does the work themselves, then they don't have to worry about paying something on someone else's behalf - they only have to worry about whether or not they like the work they are doing and are willing to continue with zero-minimal payment :P
P.S.S. When I say "our board" I'm speaking specifically about MY farm... not for the general population.
     
    12-27-2012, 03:39 PM
  #48
Weanling
What I'm saying is that the cost of the labour being done should already be included in the price of board. Whether that labour is being done by you or by someone you hire, the amount should not change. If in your board price you do not pay yourself enough that anybody else would do the job for the same, that is a decision that you made when you set the board price. If you increase the board price to pay for a staff member while your sick, are you then going to decrease the board when you're back to work? The boarder then gets to pay extra for the EXACT same service (or likely slightly lowered service, since hired staff is rarely as meticulous as the owner). If my boss had to hire a temp worker who required more than I make to do the same job, he wouldn't get to pass those expenses on to his clients. He'd eat the loss until I got back to work. He would perhaps increase the charges on say a yearly or every other year basis to keep up with inflation as I would expect a boarding barn to do when the price of hay went up or minimum wage went up etc.

Anyway, we can agree to disagree on this point, whether you think I'm ignorant or clueless because I have a different opinion than you is up to you.
     
    12-27-2012, 03:50 PM
  #49
Weanling
Chapter 7: The Bad Egg

It happens. Everywhere. There is one in every family, one in every classroom, one in every town. One in every barn, at least as long as they're tolerated... Okay - I'm dramatically under-representing the population of bad eggs. Nobody wants to be the bad egg. Nobody wants to associate with the bad egg. What constitutes a bad egg?

Legal Definition of BAD EGG (boarders and barn owners, everwhere - add your bullet points, or elaborate on those already here):
  • The person at the barn who has no grasp of the meaning of their board contract, barn rules, or even just decency...
  • The person at a barn who doesn't make it a point to know barn rules and breaks them routinely - whether it is leaving messes, or "borrow-stealing" someone else's tack
  • The person who doesn't read the board contract at makes a stink at the farm with EVERYONE willing to listen (or who is cornered in a wash stall) about something they expect not being done... even though it isn't something offered at that facility (at least without extra fees)
  • The person who offers unsolicited advice to every boarder they see...
  • The barn owner who barks orders at their clients (RUN AWAY! RUNNNNN FAST!)
  • The person who lies about everything, from how tall their horse is to their level of achievement and skill... it is just annoying
  • The person who has an out of control horse and ignores it, even when it affects other people
  • The barn owner who doesn't do what they are obligated to per their contract, or as a moral human being
  • The person who doesn't pay board on time (this is really just a thorn in the BO's side...), double the rotten-ness if you the person complains about the late fee
  • The person who does so much "research" that they decide to ask the barn owner to feed their horse strictly grain because their "slow horse" needs some pep in his step, and they've read "MORE GRAIN" will do the trick
  • The person who whines that their horse is "picked on", when their horse initiates the contact, and can't handle the repercussions
  • The person who won't pay for individual turn-out, but expects that the horses sit quietly in the paddock with their hooves folded in their laps
  • The person who demands that things be done their way, when and how they say, and jumps up and down when their demands are met with "Sorry - we don't offer that here"... we all really wish you'd just leave and go find the mud pit you're going to end up in with your poor attitude
  • ... and so on and so forth...
Please add to this...



Again - this thread is to enlighten
     
    12-27-2012, 04:02 PM
  #50
Weanling
... to enlighten boarders of what types of differences to expect amongst facilities, and to show them areas they might have not considered when choosing a location
     

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