The whole tone of this thread is very self centered, IMO. Just my perception, and the way I read it. BO's-if you have a boarder who is bugging you, take it up with them. Why would this entire thread be about ONE bad boarder and not all the good boarders you have? They do, after all, by your own admission, OP, outnumber the bad. Guess the glass is half empty?
Haha - the good farrrrr outweigh the bad.
The nature of this thread is to let people know what is acceptable or not, and unfortunately, most of what we have found to be unacceptable has defined what we perceive to be acceptable and particularly noteworthy... if that makes sense. The point is to give boarders an idea of what their responsibilities are - there are lots of "how to run a boarding facility" books/threads/etc... nothing for the people who own the horses being boarded, so much :p
So... havn't gotten there yet, but the next "chapter" will be titled something to the effect of "The Best EVER!"
Haha. Perhaps you want to start it? What to include? You know, like our boarders whom we have a running "goodie" exchange with ("you bring the box with a goodie, we return it with a goodie" sort of thing), which is totally unrelated to the horses, but is something we enjoy. Or, you know... we don't have any boarders taking us up on our blanketing policy ($2.00 per application/removal), but if it suddenly warms up, or suddenly is freezing, if the blanket is there, we'll put it on (or take it off) the horse accordingly - without hitting the owner up for the contractually obligated fees. We have a horse who is constantly turning his blanket into a hoodie, lol. I think we've figured out how to keep it in place (because the typical belly/leg straps weren't doing the trick)... but, between myself, and whoever happens to see it first (boarders), everyone at our barn gladly goes to his rescue (he just stands there, like the doofus that he is, waiting to be "let out").
We can only be in one place at our farm at a time, and we can't see through the barn and such to see every paddock at all times. We might not see that the geldings have managed to dump their water tank. If someone else does they either say "Hey, dork-face tipped the tank again... just thought I'd let you know!" or "oh, I see you are knee deep in the manure shed cleaning... I've got it..." haha... we have lots of good things
One of them being the occasional present
(that addition to this thread went over like a lead-balloon, btw).
We always tell incoming clients that, while we are super laid back, we have rules, most of which have come to exist due to the silly things we have witnessed and had to put up with. Therefore, the "rules", while the list is plenty long, most people wouldn't ever come close to breaking even if they didn't know they existed, haha. They mostly serve as conversation pieces, pfffft. Not that we don't uphold them if they're broken...
So... much of this thread is from the "things that stand out" perspective... crap experiences tend to stick to the front of my mind best, while excellent "above and beyond" behavior stands out, "normal" doesn't. Trying to include "standard" expectations in here... feel free to add some