Join Date: Mar 2014
Location: Edmonton, Alberta
I know you are planning to leave now, but for anyone else who reads this and finds they are in the same situation:
Take it from someone who has some experience in this. It doesn't get better. Your barn owner sounds very opinionated and set in her ways and doesn't seem to like that you disagree with her. The horse world is full of opinions but that doesn't make hers more valid than yours. What concerns me most is you are paying for a service that you are not receiving.
If you need me to list the reasons for you:
- your barn owner sounds opinionated and therefor difficult for you to talk to. When you express a concern, she waives it off and gets defensive instead of listening to what you have to say. As the boarder with the money, YOUR opinion comes before hers whether she likes it or not. It sounds like she does not have the attitude required of a barn owner. Rule #1 of customer service: the customer is always right!
- Eventually you will feel like you cannot come to her for anything due to being rejected, ridiculed, and put down. This is not something you have to put up with from anyone, ever. It is disrespectful and rude.
- Your BO is not putting the well-being of the horse first. Furthermore, she is trying to make you feel like you do not understand the needs of YOUR horse. Unacceptable. You are paying her for her service that is supposed to cater to YOUR needs based on what YOU think it best for YOUR horse.
- She is shoving her opinion down your throat. There is nothing wrong with saying "Your horse seems sore after getting its feet done", but saying that you need a new farrier by pointing the finger is a childish and political way to go about things. She is free to offer her opinion, but she needs to know where the line is.
- You are paying for a stall with turnout. You are not getting what you are paying for. I would start documenting this right away with pictures, etc. If you signed a contract stating the services you would be receiving, and she is not following her contract, there has been a breach. This is like paying for a mechanic to fix your engine and then have them not fix anything and charge you for it. This is a completely unacceptable business practice.
- If you did NOT sign a contract, give 30 days written notice (mail, text, or email so it is timestamped). Do not fuss and wait. Even if you did not sign a contract, she may try to come after you if you do not wait 30 days.
- Final stage: get out of there with as little drama as possible on YOUR part. If she is hostile in any way, ignore her. Barn owners need to understand their actions have consequences and that their horrible attitude is in no way going go make you stay (this is never going to happen).
So glad you took the signs and got out of it. Chances are, if you are on the forums about this then you need to leave, ASAP. No ifs, ands, or buts.
Hope you guys find a new, respectful home. :)