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Frustrating boarder issues

This is a discussion on Frustrating boarder issues within the Horse Boarding forums, part of the Barns, Boarding, and Farms category
  • Barn owner bullies boarder
  • Competing with former boarder horse forum

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    05-03-2012, 12:21 PM
  #21
mls
Trained
Quote:
Originally Posted by GhostwindAppaloosa    
we have a "competitor" in town who has tacked together stalls with chainlink etc. who provides this:
175.00 a month...
No arena, roundpen outside only.. no washrack.
3 lbs of grain in the am, and hay in the am. According to owner 1 bale of hay covers 8 horses. I can fathom these bales don't weigh more than 50-60 lbs (i have seen them in person) and that is being generous.. meaning each horse if the bale was huge was getting about 7 lbs of hay a day. They clean stalls one time a week and let out horses one time a week. They offer pasture board for 145.00 a month where LOTS of horses are in a lot together..
I've had two horses move to me that were extremely thin (body condition score of 3-4) from this facility.


Im so frustrated because I just don't see how the bottom line can mean that much to these people that they would suffer their horses health for a cheaper rate.

Any other facilities deal with these situations? Or are your "competition" more on par with you?
#1 rule - do NOT bad mouth your 'competition'. Ever.

If folks leave, they leave. It sucks and it hurts the check book and feelings. You are smaller as we are and the boarders do become friends. Horse people are emotional and react before they think.

Stress communication with those you have left and those who will come. No matter how hard we try, there will be those that choose to see the glass half empty.
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    05-04-2012, 01:17 PM
  #22
Weanling
Quote:
Originally Posted by GhostwindAppaloosa    

Im so frustrated because I just don't see how the bottom line can mean that much to these people that they would suffer their horses health for a cheaper rate.
It's not just you...

ALL businesses are seeing this kind of nickel-and-diming from their customers.

In your case, if you have a nice, well-run facility with great amenities - you should have no trouble filling those vacancies. The folks who left probably don't have the experience to realize how nice they had it at your barn.
     
    05-08-2012, 10:09 PM
  #23
Foal
Boarders

I have a 5 stall barn on the west coast of FL and charge $500 per month, not by the week. Which means the boarders are getting 4 weeks per year FREE. This includes hay which costs $12.50 to $14.50 per bale here. I do not feed anything less than O/A and T/A. Owners provide their grain but one boarder has been with me for 2 1/2 years and I continue to provide her grain as he is an easy keeper. We have board fence, a pond, riding arena 200 ft by 140 ft. Lots of shade in our pastures, a round pen next to the arena, obstacles for training. I feed 2x day and until recently have purchased small hole hay nets and filled them everyday so the owners horse has hay throughout the day. FREE. When the owner forgets to
Show up for her hoof trimming I hold the horse FREE and pay for the owner.
When their horse needs medication I willingly learn the treatment pattern
And administer meds. FREE. When their horse comes in with an injury I clean it and treat as necessary FREE. When they leave the grooming stall
A dirty wet mess I hose it and sweep it, FREE. When their horse asks me for some relief from the flies I spray them FREE.
It's endless and I have heard of accusations of bad hay, bad grain, don't care their horse rolled into the fence and broke the board (that they didn't offer to pay for). These people come out on average 1x per week and then hose their horse off! The horse wants a job not a bath!! Does anyone know what a horse wants? These people do not have a clue about horsemanship. If you are this boarder, shame on you. If this is not you PLEASE come to my barn! I want some new people who know how to care for a horse and not treat it like a dog or a human child!
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    05-08-2012, 10:34 PM
  #24
Yearling
If you move your barn here to Australia I will board with you! What I wouldn't do for an indoor!!
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    05-09-2012, 11:15 AM
  #25
Weanling
Just wanted to thank you all for your wonderful advice/opinions. After a lot of thought.. Hubby and I are going to keep the current rate for our boarders here now... If we get boarders coming in rates will be 300 vs. 250... this will leave us with 7 boarders which I feel comfortable with and I'm going to start waiting tables in town again several days/nights a week. Quite honestly I make more money waiting tables than boarding but I don't love the work as much. With 7 boarders I'll have plenty of time to care for horses and work a job.
     
    05-10-2012, 03:27 PM
  #26
Foal
It's a shame when people don't put their horse's well-being at the top of the list. If you can't do this then you should consider a pet rock instead.
     
    05-10-2012, 04:35 PM
  #27
Started
Hey, Ghostwind, how was the National????
     
    05-11-2012, 01:47 AM
  #28
Yearling
All facilities deal with these issues. Kill them with kindness... tell them "I'm sorry to see you go but we are here if you need anything and always welcome back." Charging $300 is the payoff when they come back that will make it worth it but don't let it get to you.

Also, boarders will always shop around. Even if they don't plan on leaving necessarily but there is always going to be the mentality of "What else is out there?" Try not to take it personally. There will always be highs and lows. I had 4 boarders leave last month (two of which will probably be back), I had 5 new ones this month. It always seems to come all at once.

Along with increasing advertising, add incentives where-ever you can. Maybe bringing in a trainer will spur some interests.

Good luck and chin up! Boarding can be pretty challenging.. add in other sources of income to make it all more worth it.
     
    05-14-2012, 05:33 PM
  #29
Weanling
At where my horses are boarded there is a bit of the same going on - empty stalls - but that's my fault. Hubby lost his job and I simply can't do $225 per horse per month for stalls right now. Right now those two stalls are the only ones open.

My horses are in a large paddock with a great three sided shelter. I have to clean it - er, daughter cleans it. BO provides and feeds the hay. I pay $90 for each horse plus hay on a per bale basis - which comes out to $310 a month for both of them. Oh, she also feed my supplements and there is a great tack room and indoor arena.

Last year she was having trouble with filling the stalls and I bullied (yes, bullied) her into raising her rates as no one could actually believe the quality of care she was offering. She is now at $250 for a stall (7 day a week turn out, lots of great hay, stalls cleaned daily, rugs on and off, fly masks on and off, she will even go so far as to clean sheaths and udders if the owners don't) and has 7 horses in stalls (plus six of her own), the two empty ones we vacated last month, and two more in another 24/7 paddock.

The owner of the two in the othe paddock and three of the stalls just bought a house with property so will be leaving sometime late this summer.

Unfortunatly, they also rent out a couple single wide moble homes. The new lady who just moved in was suppoed to be a dream come true and be the weekend stable sitter so the BO and her hubby could go on weekend rides without worry. However siad person has filled the last 24/7 paddock with four of the mangiest half starved, feet not done, two year olds I have ever seen.

I have been telling the BO she needs to raise to $275 or $300 to compete with the other barns in the area, but anyone who comes in is going to look at those half dead things and run for the hills! It is a no win situation.

HEHEHE - I had someoen try to get to me move to a different stable... four days a week turn out, covered arena, no trails (we have LOTS), no carts welcome, muddy paddocks, small stalls, and a GREAT DEAL at $290 a month plus hay! Which means approximatly double what I was paying for a stall - and half the care for my horse!
     
    05-14-2012, 05:38 PM
  #30
Weanling
Quote:
Originally Posted by wyominggrandma    
Hey, Ghostwind, how was the National????
it went well :)
     

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