It has been my experience that humans are more likey to see the human services, unless they really know the equine care end and most do not. Some think keeping their horse in a stall all day with grain no hay, is the best thing for the horse. Pretty tack rooms, gorgeous arenas, rest areas for humans, show barns. It is sad to me when I walk in barns (and I live in horse country) and see the stalls full or horses, only to be let out of prison when their owner takes them into the arena. Maybe that is the way to train a horse for a show, but not the way I want my horse to live. Most of the horses are miserable, unhappy, depressed.
When you manage the human, the rest will fall into place. Harsh, but try not to get attached to the horses owned by the human. Keep business as business. Keep your horses as your horses and work on really separating the two.
Once you feel sorry for the equine, the human has got ya and can do whatever they want, cause they know you won't do nothing to them.
HAY - make a few examples, what would you do if your horse pushed you around?
Treat humans the same way, and then you need to act if they fail per contract, find a home for the equine that is abandoned on your property or send to auction.
Some one some where will find that horse and if its a good horse, take care of it
So very well written. Thank you so much for the insight. We started charging late fees as per our contract. People were suddenly on time... we've got one we will unfortunetly be selling off in the next few weeks if the owner does not contact us and get caught up. Sucks but that's life. I cannot afford to be feeding and caring for others horses. We are a business not a rescue