12-04-2009, 11:07 AM
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My old farrier didnt call me for days, weeks. My mare lost both her shoes the day after she came out. Very odd. It happened a few times. So I found a new guy I liked and told her not to come back. I am pretty sure she knew why, all she needed to do was listend to my messages again. It is unacceptable to not call clients who have a serious situation, (lame, pulled shoes) within a week or so. Especially when they have your house, cell and email. Even if something does come up with the farrier I will get someone else out, because my horse is in pain. If they are away they should let everyone know or have a back up farrier clients can call for emergencies.
My new farrier calls/ texts me back in minutes. Even if he dosent do the best job, he called me back, talks to me about issues we have, reads up on my mares hoof problems and he puts shoes back on for free if they come off, when he was out that week. Im going to keep this one simply because he calls me back. Its just good business.