Ruby Tuesday, it sounds like she has tried to help this woman, but to no avail. Her next step should be animal control or the police department. Anyone! If it were me and I had tried to help and they didn't listen, I wouldn't care about my relationship with them at that point. They are doing something morally and criminally wrong. It's my job to report it. She doesn't have to be nasty about it, she can just say she was very concerned. Heck, she doesn't even have to give her name, she can report it anonymously if she wants. The important thing is that she did try to help but it hasn't worked and now she wants to take it to the next step. In this case, the animals' welfare is the most important thing.
I agree. It sounds like she has tried to help but nothing changed. She has to atleast do SOMETHING.