The pocket is soft never hard.I can squeeze and empty it, clean it and repeat in few days. I've tried leaving it alone, but it just drains itself if I don't do it so I do it just to keep the area clean. It is white, thick and sticky stuff that comes out. It gets crusty on his ear hair when it dries.
Like I said it does not bother him. It's been there since before the people I got him from got him.
Its just messy.
Here I have already cleaned it up, so it's just the 'thing' whatever it is. The hole to it, can't see it a little bigger than the tip of a pen.
Like I said, same thing in both ears.