Reasonable Time to Hear from Vet? - The Horse Forum

 
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post #1 of 10 Old 05-01-2009, 11:18 AM Thread Starter
Foal
 
Join Date: Apr 2009
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Angry Reasonable Time to Hear from Vet?

Hi Everyone -

We had bad news about our adopted horses. Both have WLD (White Line Disease). The vet was out on Monday to take xrays of both horses to determine how deep into their hoof the disease has taken hold.

He told me he develops the films himself and that he would call me Tuesday or Wednesday.

I've called EVERYDAY and haven't received a call back yet. My question is:


What is a reasonable amount of time to expect to hear back from an equine vet?

I understand emergencies but I've heard nothing and the bill was extensive. I can hardly sleep because I'm so worried about my horses.

Thoughts???? Thanks.

A horse! A horse! My kingdom for a horse! ~

William Shakespeare
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post #2 of 10 Old 05-01-2009, 11:31 AM
mls
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Is this a large practice or just him alone?
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post #3 of 10 Old 05-01-2009, 11:40 AM Thread Starter
Foal
 
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Angry

It's a large practice but he is the ONLY vet to serve our area.

Still, at this point I'd be content with a call saying, "I'm very busy and I'll get to it on this day......"

A horse! A horse! My kingdom for a horse! ~

William Shakespeare
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post #4 of 10 Old 05-01-2009, 11:56 AM
mls
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Call his office. He may have given the information to a tech to relate to you.
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post #5 of 10 Old 05-01-2009, 12:02 PM Thread Starter
Foal
 
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I've called everyday this week as well as twice today. Nothing yet. I just don't think I should have to continually call the office with no call back.

A horse! A horse! My kingdom for a horse! ~

William Shakespeare
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post #6 of 10 Old 05-01-2009, 12:50 PM
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I understand you being worried, but if you havent heard nothing by the time or day he told you , maybe call back and explain your situation to whoever answers the phone, ask them if they can found out whats going on, that he was suppose to call you by whatever day.If I call my vet to ask a question they call back within a hour, and if its a emergency they call back within just a few minutes.

Nancy
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post #7 of 10 Old 05-01-2009, 01:08 PM
mls
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Quote:
Originally Posted by Scarlett View Post
I've called everyday this week as well as twice today. Nothing yet. I just don't think I should have to continually call the office with no call back.
Are you leaving messages or talking to a person?

My guess is that it's not 'that' serious and your vet has emergencies.

White Line Disease
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post #8 of 10 Old 05-01-2009, 02:39 PM
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I'm just surprised since I have never heard of anyone actually taking xrays for wld. I didn't even think it would even show on an xray. Shows how much I know! LOL

I had a horse years ago with wld that was diagnosed by my farrier. If I remember right he dug into it as far as he could and I treated it with and it went away.

I know exactly what you mean about not getting a call back while you are waiting. I hate to wait on things like this, big or small. I too would appreciate being told even by the receptionist that the vet will be with me as soon as they could.

Although, if they said Tues or Wed I too think it's inconsiderate of them not calling you back by now.

My vet is very busy too since she is the only horse vet for miles around. What she does is do her call backs while she is traveling to a destination. Works for me.

But, please take heart in the fact that while wld is no fun, it's also something not to be overly worried about. It needs to be taken care of, but should be fine.

Didn't your vet give you any instructions on how to treat it in the meantime?

Good luck, hopefully they have called you back by now.
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post #9 of 10 Old 05-01-2009, 04:18 PM
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I would think that you should have heard by now, esp. If you put out lots of money. However, that said, call your farrier instead of your vet on this one. WLD can be treated with proper trims and care. This is a farrier job, not a vet, IMO.
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post #10 of 10 Old 05-01-2009, 04:24 PM
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You're a nicer person than me...I wouldn't have paid until I had a diagnosis and treatment plan. That being said...I don't even go to vets that don't have digital xray machines so I can get the results as soon as they're taken. I would call every hour on the hour until the vet got on the phone. You paid for a service...they should provide the service.
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