This is going to sound unreal but my trimmer really does great in all these areas. Sure, I'd like cheaper... But I'm a tightwad.. lol
General trimming and shoeing skills (do a better job) Horse handling skills -- She is very good with horses
Communication - returning phone calls --Ok, once in a while maybe
Show up on time -- almost always on time, close enough.
Lower their pricing --duh, i'm cheap. Her prices are fine, I have too many horses. Lol
Keep thorough records on your horse, take photos --she does this for case studies on some.
Be well spoken/educated on a variety of topics --yes, wish I could remember half of what I've heard.
Yearly continuing education (classes, seminars) -- she is constantly studying/learning about barefoot trimming and hoof health
Better billing, invoicing, receipts -- don't need it.
Maintaining confidentiality regarding your horse. --she always asks if she wants to use pics or discuss my horses hooves with others..
I always say sure.. ;)