FNB, I guess we will have to agree to disagree, I do see your point and do agree with many other things I see you post on HF. I just, for me, I back what I sell, whether I am right or wrong, I am old school, the customer, no matter how bad I want to choke them out, is always right. I know I work dang hard for my income so to feel duped in a situation like this, it's easy for me to take the side of the buyer. To me, taking back merchandise to resell to the right buyer that will be happy with it, that's just what I do.
The internet sales to me are what kills local businesses. Like Americans can totally provides sales to one another, yet they come with no warranty, no guarantee, no returns, and yet these big corps, like Walmart, where nothing is made in the US, back their crappy products and that's where everyone decides to shop b/c at least when they are unhappy (justified or not), they feel like they are done right, to me, if I was the seller, it would be no big deal, I'd tell her to ship it back to me and I'd refund her. I'm already in the market to sell, so relisting wouldn't be a big deal and I'd already have the connections to re-sell. And MAYBE, she'd come back and buy a halter, or something, knowing I offered great customer service, which in the end, would cover my loss of returning the original product. Plus, she might tell a friend how easy it was to deal with the "dreadful" return process, who needed 10 new blankets for her barn come winter.
But again, I will agree to disagree on this one, to each his own, and now I know I won't ever shop E-Bay for horse stuff LOL
Granny-it is not the same as shoe sizes. At all. People seem to measure saddles however they want. there seem to be differing trains of thought, and Western measured differently than english, etc......In fact we had a thread here at one point. So, people easily measure the same thing and get different sizes. That is why it is critical that you know HOW they measured it, and the exact points they measured from. Same goes with gullet. That is JUST as much of an "Ify" thing, if not more.