Last Friday (November 22) I pre-paid my riding instructor/owner of the stable for a package of 12 lessons. Later that day I had a terrible lesson which was the last lesson from the previous package of 12 lessons (given by her daughter). I had had issues with the daughter before, but thought the owner had straightened everything out with the daughter. Apparently not! I was working on a posting trot in the arena with the daughter behind me and by the time I was facing the direction of the daughter, it seemed that the daughter had left halfway through the lesson.
I contacted the owner via e-mail later that day (Friday) and told her I would not be returning since it was obvious that my goals and riding abilities were not compatible with the riding philosophy of the staff. After telling her in two separate e-mails that I wanted a refund of my money, she told me today (Tuesday) that she doesn't give refunds, even though I have not started with the current package of lessons.
I will be taking her to small claims court if she continues to not refund me, but would like to know if anyone else has ever had this happen to them? How did you address the problem, how long did you give that person to respond to the request for a refund?
If it makes a difference, I am located in Washington State.