I have recently posted in a thread in an off-topic issue regarding a boarder who stiffed us on our contractually required "30 Day Notice". This (if interested, it is in the thread about $ for stall cleaning in the "boarding forum"), after the woman acknowledged and indicated that her sealed envelope contained a check for the total amount owing, just before pulling out of our driveway with their horse.
I'm decidedly peeved (okay, so, way beyond peeved, but the words are not appropriate for a family friendly forum)... so, I know what I have written in response to this family's hostility may be over the top right now. Not sure if it will ever be NOT a complete slam of factual information to rebut their false claims and accusations. I hateHATEhate the thought of letting someone falsly accuse me (or my spouse) of something and NOT defending ourselves and pointing out FACTUAL (actually IN WRITING FACTS) details to rebut the accusations lobbed our way. Actually, I'm kind of scared of the repercussions of allowing a person to believe (and spread lies) the things that they have cowardly accused us of in a letter they gave us, telling me it was their payment in full.
So, my question...
Am I stooping to their level to write a letter demanding the people remit payment IN FULL for what they left still owing, on their contractually required 30 day notice? Okay... so the "stooping" portion of this would be the part where I rebut their lies. Or, should I just send a simple invoice, titled "demand for payment". Either way, it would be sent certified mail.
I have worked in the service industry for over 10 years, and feel that I have pretty decent communication skills, at the very least I'm up front. My "up front-ness" often comes off kind of b!^@% when people have wronged me intentionally, but... ugh. I'm at a loss as far as being "nice" is concerned.
I want to be professional, but I also want to lay down some verbal whoop-butt without actually doing anything other than saying "You have claimed 'X', when the fact of the situation is 'A'". I've been told I have the capacity to write letters that would make a grown man cry... Okay. So, I'm pretty sure I just answered my own question and writing a (even factually based) letter with the hopes the intended audience would feel like a schmuck is probably stooping. Being simple and straightforward and sending a simple demand for payment invoice is NOT stooping. My reason will win over, which is why I'm sitting on this letter.
Should I let the people believe they are right without even attempting to correct it? I mean... I guess I can't MAKE someone believe otherwise when they are clearly not capable of being reasonable, but should I try? We have a barn full of amazing boarders, and there is a mutual respect and appreciation for what each person has to offer among all of us. Why do these tools have to come in and screw things up in our peaceful little pony world?
Thoughts? Experiences? Maybe I just am looking for similar experiences and how other's have handled them?