Originally Posted by ChristineNJ
Actually, there are always 2 sides to every story and we're not hearing the other side. I was just wondering how you can be sure of how much work she was doing? I'm sure you didn't stand there watching her all the time. Or did you? I just think that you are very angry and it would be best for everyone including yourself if you just let it go. If she is as nasty, "two-faced & as "stupid" as you say why bother with her? I don't think it is worth the agravation to deal with her anymore if she is as bad as you say.
Sometimes, when you're in business, it's not necessarily about the money, it's about the principle of the matter.
If you hired a contractor to perform a specific repair to your home, let's say a roof replacement, and they did an incomplete job as specified in the contract, would you pay in full?
Or, would you short pay it, waiting to pay in full until the job was completed per the contract?
Having owned a couple service type businesses, and having dealt with people like this on numerous occasions, if it isnt in writing, it never happened and cannot be proven.
My personal favorite was a job I had bid to take 5 days and the total bill was $3000.
The contract spelled out very specifically everything that we would perform for the homeowner, in detail, in writing.
We finished the job in 3 days. Everything went perfectly, well beyond what I could have ever have imagined.
The homeowner came out, inspected everything, and agreed that we had performed our job as specified or better.
He went back inside to cut the check, as we completed securing 10 tons of pine logs on the trailer, which happened to be right across the driveway, which sloped downhill towards the house.
He came back out, with a check for half of the amount due.
Now remember, he had agreed that all work had been completed per our contract...
His "justification" was that the job only took half the time I anticipated it would.
He even threatened to call the cops on me if we didnt leave!
So, what should I have done in your eyes?
I'll tell you what I actually did....
When he threatened to call the cops, I told him to go for it.
I'd even give him the personal cell numbers for the Chief, the Sherriff, the DA, and the town Mayor if he liked. (They and I shot handguns competitively at the time, along with many of the local officers, detectives, and deputies)
He got flustered, started babbling about highway robbery and the like, and still wouldn't pay up.
So, I had my guys start loosening the straps on the load of logs.
His wife came out to see what the brouhaha was about, so I showed her what her hubby had attempted to do.
She apologized, marched him back inside, and cut the check properly for the full amount of the contract.
What's the principle here that applies in both cases?
A contract was in hand that specified in writing certain services and activities for a specific price, that was agreed upon by all parties involved.
One party attempted to renegotiate the terms after the fact based upon their own perceived "right" to renege on their responsibilities, and they got called out on it.
The service provider in both instances held up their end of the agreement and there was ultimately no basis for dispute of that fact, making the client responsible for compensation in full for the agreed upon monies.
People like these are the 5% that take up 90% of my time as a business owner.
Theyre very difficult to deal with, feel compelled to tell you how important they are in their own mind, and do their very best to make something that's simple into something obnoxiously difficult.
They screw things up for the other 95% of great clients whom take care of things appropriately, promptly, and as agreed.
I adore great clients. They also usually get a little bonus for being a great client, be it something nice, like a little present personalized for them, or a little discount on the final invoice.
The turd clients get nothing but a thank you for your business.
A business is in business to be profitable. It's not a charity, no handouts on request, and no freebies on request.
We provide goods and/or services for a price, which we hope is profitable. That's where our paycheck comes from. It's not an hourly wage, or salary, that's guranteed every week or month.
Our paycheck is a direct reflection of how well we serve our clients every single day.
The better job we do, the more we make, at least in theory.
Now, having said all this, you can agree with me, or disagree with me, and it makes no difference to me.
The rules of business are simple, and irrefutable.
Serve people well, meet or exceed their expectations, control expenses, and make money.
Fail to do so, and you're out of business quick, and you'll work for someone who does follow the laws of business well.