No butterflies?! *gasp*
Being direct implies that you're simply stating the question. That's not what you did. I saw plenty of posts of "direct questions" that didn't include any snide undertones. The way you phrased your posts, to me, seemed more like a closed-minded accusation.
I worked for a show barn in high school that also sold feed - purina included. We had to be trained to sell the purina feed and it was very thorough, informative, and included extensive information about the company's r&d, products, and equine nutrition requirements. Obviously, I can't post a training manual on here or the seminars we did. The knowledge I gained from that, imo, is just as valuable as an internet link. Not everything learned comes from reading about it online.
The company is as successful as it us for a reason.
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