It that's the way she does it, you may have to pay more to have your horse brought in and fed separately twice a day. Otherwise, I'd either come out myself and feed twice a day or move.
This part of boarding always "sucks" because you are paying someone to care for your horse yet it's their facility and their way of doing things.
"Be a best friend, tell the truth, and overuse I love you
Go to work, do your best, don't outsmart your common sense
Never let your prayin knees get lazy
And love like crazy"