Well - he is very thin. I am curious though as to why his coat shines? The shine typically goes prior to the weight loss.
As far as the no hay in the stall - after they finish eating - there usually isn't. Not defending anyone - simply stating a fact.
They didn't have any hay at the facility. I asked the boy if I could give him some hay, and they said they didn't have any. The only hay there belonged to someone else (boarders, I think).