03-20-2013, 07:05 PM
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These saddles are flocked very soft. It sounds like it's too high up to be at the 'crease point' (end of the tree point) below which such things don't much matter, and it's quite possible it could have been caused in packing. Though I doubt it'll cause a serious problem, since you've now got a lump, and probably an associated hollow, in the flock it is possible one or the other might cause a pressure or lack-of-pressure point. It depends on the horse.
The difficulty you face is the retailer may not be prepared to replace the saddle because it's not actually damaged, as such. A tweak from a decent saddler would likely sort it out but that involves you in a cost. If the retailer says he won't change the saddle, send them a .jpeg of the wrinkle, price a saddle fitter visit and tell them you'll expect them to pay for it, because as it is the problem makes it unfit for purpose (no pun intended).
Best of luck :)