Chick Saddlery - The Horse Forum
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post #1 of 11 Old 09-22-2011, 11:21 PM Thread Starter
Join Date: Sep 2011
Location: Nine Mile Falls, Washington
Posts: 1,130
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Chick Saddlery

I saw a post about this online tack shop before, but I can't seem to find it now... so I apologize for the duplication of it.

Anywho. I ordered some stuff from them [took about a month to get it] and it I really like their spurrs. Their gloves that I ordered, could have been stitched a bit better, but considering I don't use gloves that much, I let it pass. The spurrs, though, I really like them. They look like name brand spurrs that my teacher has, though the straps to his are falling apart.

I ordered some hoof clippers and a hoof knife from them, but we've not yet tested them out. So far, they look pretty good for use.

My qualms: Loooooong wait to receive items, and seperate shipping? I ordered 6 items and one pair of spurs didn't go through with the rest of the stuff. Turns out that they were sending it seperate from everything for some funky reason. I didn't get the spurrs because I had thought the transaction that originally went through, was it. Despite it being cheaper. So.. I had used what was left on the card for gas. GR.

Anywho. What I wonder is, has anyone ever gotten their tack? I realize that the cheaper it is, the less useful/genuine/up to par the tack will be to the expensive stuff... however, for a first time buyer [with not a lot of income], would it be worth getting the saddle packages that they have? Or even, anything else that they have?

I'm wanting to get some English Boots, and maybe half chaps, and a halter-bridle possibly in the future.
Deschutes is offline  
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post #2 of 11 Old 09-23-2011, 08:52 AM
Join Date: Apr 2007
Location: MD
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Don't get the saddle starter. It's junk. And the product in Chicks ARE of low quality when it comes to tack. Better go with the used saddle nicer brand.

"Life isn't about waiting for the storm to pass: it's about learning to dance in the rain..."

"When we are no longer able to change a situation - we are challenged to change ourselves."

"How people treat you is their karma; how you react is yours."
kitten_Val is offline  
post #3 of 11 Old 09-23-2011, 09:27 AM
Join Date: Feb 2011
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I always look at chick's first for basic items (halters, lead ropes, that type of thing) because their prices are very competitive.

I've not bought tack there, I'm self-admittedly a bit of a tack snob. I won't buy anything not name brand and generally buy customs, especially when it comes to saddles.

Life is like a camera. Focus on what's important, Capture the good times, Develop from the negatives and if things don't work out, Take another shot.
MHFoundation Quarters is offline  
post #4 of 11 Old 09-23-2011, 09:45 AM
Join Date: Sep 2011
Location: Harrington, DE
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I'm sorry about the delay you had in receiving your items, if you email me your name and address, I'll look into why your order took so long and get you a satisfactory answer. Most of our orders go out within 1 business day of being placed, and many times the same day if they're placed early enough, though we do sometimes get a little backed up when we receive a lot of orders over the weekend!

As far as the split shipments, if there is an item that isn't in stock when your order comes through the warehouse (Sometimes we have multiple customers ordering the same items and it depletes our stock faster than we anticipate and before we can remove the item from our website), we like to send out what we have in stock, and then ship the remainder of the your order when it comes in. With that in mind, we only charge for the items we ship, and wait to bill the remainder when they get sent out. I know it's not ideal, but we would rather ship as much of your order as possible, as soon as possible, instead of keeping you waiting on everything.

As far as price and quality go, we strive to have the best price on our entire product line, bar none. As a self-built family business, we understand how important it is to be able to make a dollar stretch as far as it can, and we try to make tack as affordable as possible for our customers. This is especially important when we're talking about horses, which are not cheap to take care of in the first place! That being said, yes, I readily admit, we do carry some items that have a quality/affordability trade-off. We carry those economy items so that anyone can afford to ride without spending a fortune, though we are very careful to ensure the quality is satisfactory, and not sub-par. We also carry many brand names as well; for example, the Dublin, Saxon, or Tuffrider boots you see in our catalog are the same as those carried by anyone else. Additionally, we offer full refunds and exchanges within 30 days for any reason whatsoever, and we urge customers who aren't happy with a product or have suggestions to let us know so that we can improve.

I hope this helps to answer your questions. We stand behind our products and service, and I believe that honest, open discussion with our customers with an aim to improve our service to you is part of what makes us great. I know we can't be perfect, so I'm always on the lookout for ways to improve our service and products.

Sam Chick

Last edited by MHFoundation Quarters; 09-23-2011 at 12:03 PM.
ChickSaddlery is offline  
post #5 of 11 Old 09-23-2011, 10:33 AM
Green Broke
Join Date: Aug 2011
Location: Surry, Va
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Deshutts, I had the same bad experience.
I placed order for multiple items, got a confirmation, then a shipping notice, box finally arrived after several weeks only to be missing several items, that were "backordered", so then I get another shipping notice, but of course no list of items on what shipped and what didnt. SO again I am disappointed when my order didnt arrive, (i coulda ordered from Jeffers or and had it weeks ago if I'd a know it was backordered this long).
So I call customer service that tells me, "They" (her words" not we but they) will ship the item end of week,
I ask why isnt your websight updated with out of stock?
Answer, "I dont know why "they" dont.
Why dont you atleast tell me in the order or shipping conformation?
Answer, I wish "They" would.
Every other horse tack online store I shop does it cant be too hard,
Answer, yes they should,
by this time I am fed up with all the "theys" Like the store was some mindless entity and the customer service rep didnt even work there.
I let HER, know then and telling you now, I will never shop there again, I'll deal with stores with decent customer service.
Joe4d is offline  
post #6 of 11 Old 09-23-2011, 10:53 AM
Join Date: Sep 2011
Location: Harrington, DE
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I sincerely apologize for the poor service you received, and would like to apologize personally to you and see what I can do to make amends. Please contact me at schick@chicksaddlery at your earliest convenience. I know it's little consolation to you now, but please allow me to offer what relief I can.

Thank you for bringing this to my attention.

Sam Chick
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post #7 of 11 Old 09-23-2011, 12:01 PM
Join Date: Aug 2011
Location: Florida
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I've ordered from Chicks for years, and while the shipping isn't the speediest its not terrible. On average I probably wait 2 weeks to receive it. They have excellent deals on many different items... I bought a plain raised snaffle bridle w/ laced reins for 25$. Granted its not super quality but it works perfect for schooling and trail riding, and has softened up quite a bit. I've bought numerous other little things and really have nothing to complain about.
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post #8 of 11 Old 09-23-2011, 03:35 PM
Join Date: Jul 2008
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Hm, I've been ordering smaller stuff from them for years; halters, grooming equipment, even a couple of bits, and never had a problem. I even bought my last saddle from them about 6 or 7 years ago and was pleased. BUT, it was a brand name saddle, not one of those $300 starter package jobs.
smrobs is offline  
post #9 of 11 Old 09-24-2011, 11:53 AM
Join Date: Nov 2010
Location: Northern NJ
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You will soon find that it is mostly true that you get what you pay for. Saddle packages are almsot always pretty low quality stuff. Either it will fall apart, or you will be uncomfortable. You are much ebter off buying a good used saddle from ebay (if you kow your size) or a consignment shop (where you can return). I have bought 2 saddles off of ebay--A Stubben Edelweis jumo saddle and a Kiefer Wein Dressge. Both were perfect and at a great price!

As for the other stuff, look for sales. Dover is currenty having a GREAT sale on some Ariat english paddock boots. The "westchester" line is $70 (normally 160) and they are really nice (not just starter paddock boots either--one step up in comfort). Also, Dover and Smartpak ship FAST!

Some low end stuff is OK to get cheap; but when it comes to comfort and safety, buy it to last. I've also gotten some great deals at They are not as high end as Dover, but they have quality items as well as less expensive, and if its on sale you can get a STEAL. I recently got my daughter a pair of stirrups for $25 reduced from $200 from horseloverz. They were advertized as being especially comfortable for the rider's ankle and leg beause of their position. I didn't believe the hype but wouldn't you know after my daughter's first ride she got off saying her feet never felt so good in a set of stirrups before!

Good luck!
Lippylulu is offline  
post #10 of 11 Old 09-24-2011, 11:55 AM
Join Date: Nov 2010
Location: Northern NJ
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BTW, I still order from Chick's. They are great for some things. Shipping can be a bit slower at times than other places. I would stay away from starter saddle packages sold anywhere--not just Chick's. Starter saddles are just not comfortable.
Lippylulu is offline  

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