I'm sorry about the delay you had in receiving your items, if you email me your name and address, I'll look into why your order took so long and get you a satisfactory answer. Most of our orders go out within 1 business day of being placed, and many times the same day if they're placed early enough, though we do sometimes get a little backed up when we receive a lot of orders over the weekend!
As far as the split shipments, if there is an item that isn't in stock when your order comes through the warehouse (Sometimes we have multiple customers ordering the same items and it depletes our stock faster than we anticipate and before we can remove the item from our website), we like to send out what we have in stock, and then ship the remainder of the your order when it comes in. With that in mind, we only charge for the items we ship, and wait to bill the remainder when they get sent out. I know it's not ideal, but we would rather ship as much of your order as possible, as soon as possible, instead of keeping you waiting on everything.
As far as price and quality go, we strive to have the best price on our entire product line, bar none. As a self-built family business, we understand how important it is to be able to make a dollar stretch as far as it can, and we try to make tack as affordable as possible for our customers. This is especially important when we're talking about horses, which are not cheap to take care of in the first place! That being said, yes, I readily admit, we do carry some items that have a quality/affordability trade-off. We carry those economy items so that anyone can afford to ride without spending a fortune, though we are very careful to ensure the quality is satisfactory, and not sub-par. We also carry many brand names as well; for example, the Dublin, Saxon, or Tuffrider boots you see in our catalog are the same as those carried by anyone else. Additionally, we offer full refunds and exchanges within 30 days for any reason whatsoever, and we urge customers who aren't happy with a product or have suggestions to let us know so that we can improve.
I hope this helps to answer your questions. We stand behind our products and service, and I believe that honest, open discussion with our customers with an aim to improve our service to you is part of what makes us great. I know we can't be perfect, so I'm always on the lookout for ways to improve our service and products.
Last edited by MHFoundation Quarters; 09-23-2011 at 01:03 PM.