I bought this custom fit saddle in mid 2012 and initially loved it. It was very comfortable for me and I thought it fit the horse, he is short backed which is why we went the custom route. We provided Crestridge with all measurements and pictures requested. Did the white towel test as soon as we received it and we saw darker areas at the back edge of the saddle skirt. Deb said that wasn't an issue. Fast forward to Jan/Feb and now white hairs are at that spot. I called her and she told me to make sure I was tightening the V rigging properly. I did as she requested. By mid March he is so sensitive in that area and the white hairs are so prominent I can't ride him. He side steps and swishes his tail when I start saddling him and his back is so sensitive after just an hour of riding his skin quivers when touched. This is a great trail horse who would go through anything for me, he's blind in one eye and has limited vision in another, yet remains calm and steady while being navigated with my voice commands. So putting a saddle on him (or any horse for that matter) that causes him pain is out of the question.
I took the saddle to Illinois Horse Fair knowing Deb had a booth there. I let her know I had the saddle in the car but she didn't want to see it. She told me to call the office and purchase a set of shims. I could see needing shims for a saddle purchased off of the rack but not after everything we went through to ensure fit. I don't think this saddle ever fit him and I have the pics to prove there were areas on the white towel test from day 1 that showed the pressure point areas he is now having major issues with.
We talked to Deb again the second day of the fair and brought the saddle in with us this time. She wasn't interested in refunding my money or making another saddle. After speaking with another saddle fitting expert I think the tree just wasn't right. I'm also not happy with the way the skirt liner (flocking?) is holding up, it's too thin and is so compressed I can feel the bars through it easily.
Now I'm in the situation where I don't know who to trust with saddle fitting. I purchased shims from another company to try and fix the saddle myself because at this point I'm not paying Crestridge another cent. We planned on purchasing another saddle from her for another horse and I had been talking up her business to everyone I know.
As a side note, the first saddle she sent me had a horn. I had explicitly ordered one without it. When I called and spoke to her she tried to insinuate that it was my mistake. She did make that right and sent out a new saddle.