I use them, not Clinton Anderon's brand, but I use them for all my horses when I'm training, and when I am trail riding in a bridle. I absolutely love these reins.
I'm sorry to hear that you did not like them. Yes it's "miles" of reins...you have the 10-12 ft lead section (length depending on the actual length of each one and brand), then the actual reins. The lead section should be wrapped around the saddle horn if you are riding western or in a belt or in one of the belt loops of jeans....and the reins are normal. They are not meant to ride in with contact, they are meant to be used loosely, and when you go to turn, pressure is put on slowly because of the leather straps...and then when released, it's released very quick.